Khushi rao
New member
- Seller Name
- Bhaane Retail Private Limited
- Company Name
- Myntra
- Product Name
- Women Leather Lightweight Round Toe Lace-Ups High-Top Sneakers (Size: 4 UK)
- Website Name
- Myntra
- Customer Care Number
- 080 6156 1999
- Loss Amount
- 5399
- Ratings
I am raising this complaint regarding a recent online purchase from Myntra, where I had placed an order for —
“Women Leather Lightweight Round Toe Lace-Ups High-Top Sneakers (Size: 4 UK)”
On Myntra, it shows the status delivered on 26 November 8:12pm. I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behaviour.
Upon raising the issue with Myntra’s customer service, and they assured me that they would investigate it. But later, they closed my complaint without providing any proper resolution to me and has refused the refund unjustly, without providing any proof of delivery to me.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
OrderID #131570575108410860203
Tracking id: MYEP1093257725
Issue ID IN25120420273319690394
Thank you for your attention to this matter.
Sincerely,
Khushi
“Women Leather Lightweight Round Toe Lace-Ups High-Top Sneakers (Size: 4 UK)”
On Myntra, it shows the status delivered on 26 November 8:12pm. I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behaviour.
Upon raising the issue with Myntra’s customer service, and they assured me that they would investigate it. But later, they closed my complaint without providing any proper resolution to me and has refused the refund unjustly, without providing any proof of delivery to me.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
- Initiate an investigation against Myntra for wrongful delivery practices.
- Instruct Myntra to issue a full refund for the item.
- Ensure that such malpractices are not repeated in the future.
OrderID #131570575108410860203
Tracking id: MYEP1093257725
Issue ID IN25120420273319690394
Thank you for your attention to this matter.
Sincerely,
Khushi