Joseph samuvel
New member
- Seller Name
- The mainstreet marketplace
- Company Name
- The mainstreet marketplace
- Product Name
- Casio AE1200WHUB-8AV
- Website Name
- https://marketplace.mainstreet.co.in/
- Customer Care Number
- 9137255719,
- Loss Amount
- 4549
- Ratings
- Opposite Party Address
- Shop No 3 Sunbeam,Perry cross road,next to deme gabriella store,Mumbai,Maharashtra-400050
I raise a complaint against Mainstreet Marketplace for failing to deliver the product I ordered, as well as refusing to refund my money despite repeated follow-ups.
On May 22, 2025, I placed an order through Mainstreet Marketplace for a Casio watch model AE-1200WHL-5AV, priced at ₹4,049 including shipping charges. They promised a delivery time of 28 days.
However, even after the promised period, I did not receive the product. I tried reaching out to their customer care but was unable to connect through any official helpline. The only available communication was via WhatsApp on the numbers +91 9137255719 and +91 8602727207, where responses were inconsistent and delayed.
Later, I was informed that the product I had originally ordered was not available, and they refused to refund the amount I had paid. Instead, they asked me to select an alternate product. Based on their assurance, I chose another model: Casio Standard AE1200WHUB-8AV.
They confirmed its availability and offered a ₹500 voucher. The new product’s cost was ₹5,049 including ₹250 shipping charges, so I paid an additional ₹500 via UPI on June 23, 2025.
They again promised delivery within 28 days, but as of today, I have neither received the product nor a refund. Repeated follow-ups via WhatsApp only resulted in vague replies, and despite promises of sharing tracking details, nothing has been provided.
Summary of Payments Made
I request you to kindly intervene in this matter and help me obtain one of the following:
On May 22, 2025, I placed an order through Mainstreet Marketplace for a Casio watch model AE-1200WHL-5AV, priced at ₹4,049 including shipping charges. They promised a delivery time of 28 days.
However, even after the promised period, I did not receive the product. I tried reaching out to their customer care but was unable to connect through any official helpline. The only available communication was via WhatsApp on the numbers +91 9137255719 and +91 8602727207, where responses were inconsistent and delayed.
Later, I was informed that the product I had originally ordered was not available, and they refused to refund the amount I had paid. Instead, they asked me to select an alternate product. Based on their assurance, I chose another model: Casio Standard AE1200WHUB-8AV.
They confirmed its availability and offered a ₹500 voucher. The new product’s cost was ₹5,049 including ₹250 shipping charges, so I paid an additional ₹500 via UPI on June 23, 2025.
They again promised delivery within 28 days, but as of today, I have neither received the product nor a refund. Repeated follow-ups via WhatsApp only resulted in vague replies, and despite promises of sharing tracking details, nothing has been provided.
Summary of Payments Made
- Initial Payment (May 22): ₹4,049
- Additional Payment (June 26): ₹500
- Total Paid: ₹4,549 (excluding voucher)
I request you to kindly intervene in this matter and help me obtain one of the following:
- A full refund of ₹4,549/-, OR
- Immediate delivery of the confirmed product Casio Standard AE1200WHUB-8AV, along with valid tracking details.
