dingoyal092
New member
- Dealer Name
- Premier Services
- Company Name
- Livpure
- Product Name
- Liv-PEP-PRO-PLUS+
- Customer Care Number
- 080648-99399
- Loss Amount
- 15000
- Ratings
- Opposite Party Address
- 703, BLock 3, My Home Krishe, Gachibowli, Hyderabad
I am writing to formally lodge a complaint against Livpure for its gross deficiency in service, negligence, and complete lack of customer support.
I own a Livpure LIV-PEP-PRO-PLUS+ water purifier, which is covered under an active Annual Comprehensive Maintenance Contract (ACMC). I have also paid the ACMC charges of ₹3,400, valid from 14 July 2026 to 13 July 2027, and the receipt is attached for reference.
On 16 July 2026, I raised a service complaint (Job Sheet ID: JS-260716094224837, ICCR No.: ICCR17840154411898) regarding my malfunctioning water purifier. Despite the complaint being registered, the service request still remains in "Assigned" status and has not been resolved.
Since then, more than 1 week have passed, yet Livpure has failed to repair or replace the purifier. During this entire period:
I have called Livpure customer care numerous times.
I have repeatedly followed up through email.
I have also reached out through X (Twitter), but received no meaningful response.
Every interaction results in false assurances that the issue will be resolved "soon," but no technician has repaired the product.
My repeated complaints have been ignored, demonstrating complete negligence and lack of accountability.
This prolonged delay has caused severe inconvenience to my family. A water purifier is an essential household appliance, and the failure to provide timely service has forced us to arrange alternative drinking water despite having an active AMC. Such conduct amounts to a clear deficiency in service and unfair trade practice.
I purchased the AMC in good faith, expecting prompt service whenever required. However, Livpure has completely failed to honor its contractual obligations.
I hereby request the following:
Immediate resolution of my service complaint.
Full refund of the AMC amount of ₹3,400, as Livpure has failed to provide the promised service.
Refund of the cost of the water purifier, since the company has failed to provide effective after-sales support despite repeated complaints.
Compensation for the mental harassment, inconvenience, and additional expenses incurred due to Livpure's negligence.
Assurance that no warranty or AMC benefits will be denied due to delays solely caused by Livpure.
If Livpure fails to resolve this matter within 48 hours of receiving this complaint, I will be constrained to pursue appropriate legal remedies, including filing a complaint before the District Consumer Disputes Redressal Commission, seeking compensation for deficiency in service, refund, and all other reliefs available under the Consumer Protection Act, 2019.
Customer Details
Name: Dinesh Goyal
Product: Livpure LIV-PEP-PRO-PLUS+
Job Sheet ID: JS-260716094224837
Complaint Date: 16 July 2026
Contract Period: 14 July 2026 – 13 July 2027
ACMC Amount Paid: ₹3,400
Contact Number: 9148768974
Attachments
Service Complaint Screenshot
ACMC Receipt
I request the concerned authority to intervene and ensure appropriate action is taken against Livpure for its continued negligence and failure to provide the services promised under the AMC.
Yours faithfully,
Dinesh Goyal
I own a Livpure LIV-PEP-PRO-PLUS+ water purifier, which is covered under an active Annual Comprehensive Maintenance Contract (ACMC). I have also paid the ACMC charges of ₹3,400, valid from 14 July 2026 to 13 July 2027, and the receipt is attached for reference.
On 16 July 2026, I raised a service complaint (Job Sheet ID: JS-260716094224837, ICCR No.: ICCR17840154411898) regarding my malfunctioning water purifier. Despite the complaint being registered, the service request still remains in "Assigned" status and has not been resolved.
Since then, more than 1 week have passed, yet Livpure has failed to repair or replace the purifier. During this entire period:
I have called Livpure customer care numerous times.
I have repeatedly followed up through email.
I have also reached out through X (Twitter), but received no meaningful response.
Every interaction results in false assurances that the issue will be resolved "soon," but no technician has repaired the product.
My repeated complaints have been ignored, demonstrating complete negligence and lack of accountability.
This prolonged delay has caused severe inconvenience to my family. A water purifier is an essential household appliance, and the failure to provide timely service has forced us to arrange alternative drinking water despite having an active AMC. Such conduct amounts to a clear deficiency in service and unfair trade practice.
I purchased the AMC in good faith, expecting prompt service whenever required. However, Livpure has completely failed to honor its contractual obligations.
I hereby request the following:
Immediate resolution of my service complaint.
Full refund of the AMC amount of ₹3,400, as Livpure has failed to provide the promised service.
Refund of the cost of the water purifier, since the company has failed to provide effective after-sales support despite repeated complaints.
Compensation for the mental harassment, inconvenience, and additional expenses incurred due to Livpure's negligence.
Assurance that no warranty or AMC benefits will be denied due to delays solely caused by Livpure.
If Livpure fails to resolve this matter within 48 hours of receiving this complaint, I will be constrained to pursue appropriate legal remedies, including filing a complaint before the District Consumer Disputes Redressal Commission, seeking compensation for deficiency in service, refund, and all other reliefs available under the Consumer Protection Act, 2019.
Customer Details
Name: Dinesh Goyal
Product: Livpure LIV-PEP-PRO-PLUS+
Job Sheet ID: JS-260716094224837
Complaint Date: 16 July 2026
Contract Period: 14 July 2026 – 13 July 2027
ACMC Amount Paid: ₹3,400
Contact Number: 9148768974
Attachments
Service Complaint Screenshot
ACMC Receipt
I request the concerned authority to intervene and ensure appropriate action is taken against Livpure for its continued negligence and failure to provide the services promised under the AMC.
Yours faithfully,
Dinesh Goyal