prashant255
New member
- Dealer Name
- Livepure Smart Water Purifier
- Company Name
- Livepure Smart
- Product Name
- Livepure Water Purifier
- Customer Care Number
- 8800762226
- Loss Amount
- 17500
- Ratings
- Opposite Party Address
- Plot No 221, Udyog Vihar Phase 1, Sector 20, Gurugram, Haryana 122016, India
Complaint Against Livpure for Deficiency in Service, Financial Loss, and Harassment
I am filing this complaint against Livpure regarding the unreasonable delay, negligence, and harassment faced during the uninstallation and pickup of their machine.
I raised a request for uninstallation on 6 March 2026, and was assured that the pickup would be completed within 24–36 hours. However, no action was taken despite multiple escalations on 11th, 12th, 13th, and 15th March.
In addition to multiple follow-ups via customer support, I also formally communicated the issue via email to the Livpure team, clearly highlighting the urgency and inconvenience being caused. Despite this written communication, no concrete action or resolution was provided.
After repeated follow-ups, on 16 March 2026, Livpure approved the cancellation and scheduled a pickup for 17 March 2026. However, the pickup was cancelled again without any prior notice or valid reason, reflecting complete lack of accountability.
Due to Livpure’s failure to act in a timely manner:
Relief sought:
Date: 17 March 2026
Location: Pune, India
Regards,
Prashant Agrawal
I am filing this complaint against Livpure regarding the unreasonable delay, negligence, and harassment faced during the uninstallation and pickup of their machine.
I raised a request for uninstallation on 6 March 2026, and was assured that the pickup would be completed within 24–36 hours. However, no action was taken despite multiple escalations on 11th, 12th, 13th, and 15th March.
In addition to multiple follow-ups via customer support, I also formally communicated the issue via email to the Livpure team, clearly highlighting the urgency and inconvenience being caused. Despite this written communication, no concrete action or resolution was provided.
After repeated follow-ups, on 16 March 2026, Livpure approved the cancellation and scheduled a pickup for 17 March 2026. However, the pickup was cancelled again without any prior notice or valid reason, reflecting complete lack of accountability.
Due to Livpure’s failure to act in a timely manner:
- I have already vacated the premises, but I am being forced to continue paying rent solely to retain Livpure’s machine, as it has not been collected.
- This has resulted in direct and ongoing financial loss, entirely due to Livpure’s delay.
- I have also suffered mental stress and harassment due to repeated false assurances and lack of proper communication.
- Deficiency in service
- Unfair trade practice
- Financial loss caused due to negligence
- Customer harassment
Relief sought:
- Immediate pickup of the Livpure machine without any further delay.
- Full reimbursement of rent paid for the period of delay caused by Livpure.
- Compensation for mental harassment and inconvenience caused.
- Appropriate action against the company to prevent recurrence of such incidents.
Date: 17 March 2026
Location: Pune, India
Regards,
Prashant Agrawal