Soumya S Kurup
New member
- Seller Name
- Jeeves Consumer Services Pvt Ltd
- Company Name
- Flipkart India Private Limited
- Product Name
- Flipkart Trust Shield
- Website Name
- www.flipkart.com
- Customer Care Number
- +918035092201
- Loss Amount
- 38695
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia & Clover,
Embassy Tech Village
Outer Ring Road,
Devarabeesanahalli Village
Bangalore 560103, India
I, Soumya S Kurup, am filing this formal complaint against Jeeves Consumer Services Pvt. Ltd. regarding their failure to provide a resolution for the Trust Shield I claimed for my TCL 55 inch Mini LED Smart TV purchased from Flipkart. The details of the complaint are as follows:
1. Policy Details:
Policy Name: Flipkart Trust Shield
Policy ID: PHAFLK0V208890872298761
Device Insured: TCL C6K 139 cm (55 inch) Ultra HD (4K) Mini LED Smart Google TV 2025 Edition with 512+ Local Dimming Zones | High HDR Brightness | 144 Hz Native Refresh Rate | 40 W ONKYO 2.1 CH Hi-Fi System, IMAX Enhanced
Purchase Date: 22 September 2025
Delivery Date: 30 September 2025
Policy Validity: 30 September 2025 to 29 October 2025
2. Claim Details:
Claim ID: CLAFLK314936877599016
Claim Registration Date: 10 October 2025
Process fees for claim ₹500 charged by Jeeves: 28 November 2025
Claim completed without resolution: 09 December 2025
3. Nature of Complaint:
• I purchased a TCL Television from Flipkart on 22 October 2025 for ₹38,965, along with it Jeeves Trust Shield Protection Plan for ₹999 was provided by Flipkart, which expressly covers accidental damage within 30 days, dates mentioned above.
• The TV was delivered in intact condition; however, during installation on 10 November 2025, the authorized technician inspected the unit and himself confirmed and showed that the screen was broken, even though I had not used or handled the product.
• I immediately reported the issue and thereafter made 20+ calls to Flipkart, multiple calls/emails to Jeeves and TCL, yet no party provided a resolution.
• Flipkart repeatedly responded with “give us 24 hours” from 10 November to 28 November 2025, but no action was taken.
• On 28 November 2025, Jeeves sent a notification demanding ₹500 processing fees for the resolution.
• No technician visit for assessment was ever arranged, despite repeated follow-ups.
• On 9th December 2025, Jeeves suddenly sent an automated message stating “Your claim has been completed successfully”, but no resolution has been provided, no replacement/refund has been issued, and no communication explaining the outcome has been shared.
• I remain without a functioning TV, despite paying fully for the product and the insurance plan, and after extensive follow-ups across three companies.
4. Breach of Contract & Deficiency of Service
• Failure to honor the Trust Shield Protection Plan, which contractually covers accidental damage occurring within 30 days of purchase.
• Failure to address the damage identified by their own technician during installation, proving defective delivery/handling.
• Repeated false assurances of “24-hour resolution” over several weeks, demonstrating negligence and misleading conduct.
• Failure of Jeeves, Flipkart, and TCL to coordinate internally, instead forcing the Complainant to run between three different entities.
• Failure to provide written communication, inspection, repair, replacement, or any concrete resolution.
• Sending a misleading message stating the claim is completed, without delivering any outcome or informing the Complainant, amounting to gross deficiency in service.
• Causing mental harassment, wastage of time, effort, and significant inconvenience.
5. Relief Sought
• Immediate replacement of the TCL Television with a brand-new sealed unit of the same model.
• If replacement is not provided within 10 days, refund of ₹38,965 paid for the TV.
• Compensation of ₹40,000 for mental harassment, emotional distress, and hardship caused by repeated delays, misinformation, and negligence.
• Compensation of ₹10,000 for the Complainant’s time, energy, and effort wasted in repeated follow-ups with Flipkart, Jeeves, and TCL.
• Litigation costs of ₹5,000.
• Any other relief or direction deemed just and proper in the interest of justice.
1. Policy Details:
Policy Name: Flipkart Trust Shield
Policy ID: PHAFLK0V208890872298761
Device Insured: TCL C6K 139 cm (55 inch) Ultra HD (4K) Mini LED Smart Google TV 2025 Edition with 512+ Local Dimming Zones | High HDR Brightness | 144 Hz Native Refresh Rate | 40 W ONKYO 2.1 CH Hi-Fi System, IMAX Enhanced
Purchase Date: 22 September 2025
Delivery Date: 30 September 2025
Policy Validity: 30 September 2025 to 29 October 2025
2. Claim Details:
Claim ID: CLAFLK314936877599016
Claim Registration Date: 10 October 2025
Process fees for claim ₹500 charged by Jeeves: 28 November 2025
Claim completed without resolution: 09 December 2025
3. Nature of Complaint:
• I purchased a TCL Television from Flipkart on 22 October 2025 for ₹38,965, along with it Jeeves Trust Shield Protection Plan for ₹999 was provided by Flipkart, which expressly covers accidental damage within 30 days, dates mentioned above.
• The TV was delivered in intact condition; however, during installation on 10 November 2025, the authorized technician inspected the unit and himself confirmed and showed that the screen was broken, even though I had not used or handled the product.
• I immediately reported the issue and thereafter made 20+ calls to Flipkart, multiple calls/emails to Jeeves and TCL, yet no party provided a resolution.
• Flipkart repeatedly responded with “give us 24 hours” from 10 November to 28 November 2025, but no action was taken.
• On 28 November 2025, Jeeves sent a notification demanding ₹500 processing fees for the resolution.
• No technician visit for assessment was ever arranged, despite repeated follow-ups.
• On 9th December 2025, Jeeves suddenly sent an automated message stating “Your claim has been completed successfully”, but no resolution has been provided, no replacement/refund has been issued, and no communication explaining the outcome has been shared.
• I remain without a functioning TV, despite paying fully for the product and the insurance plan, and after extensive follow-ups across three companies.
4. Breach of Contract & Deficiency of Service
• Failure to honor the Trust Shield Protection Plan, which contractually covers accidental damage occurring within 30 days of purchase.
• Failure to address the damage identified by their own technician during installation, proving defective delivery/handling.
• Repeated false assurances of “24-hour resolution” over several weeks, demonstrating negligence and misleading conduct.
• Failure of Jeeves, Flipkart, and TCL to coordinate internally, instead forcing the Complainant to run between three different entities.
• Failure to provide written communication, inspection, repair, replacement, or any concrete resolution.
• Sending a misleading message stating the claim is completed, without delivering any outcome or informing the Complainant, amounting to gross deficiency in service.
• Causing mental harassment, wastage of time, effort, and significant inconvenience.
5. Relief Sought
• Immediate replacement of the TCL Television with a brand-new sealed unit of the same model.
• If replacement is not provided within 10 days, refund of ₹38,965 paid for the TV.
• Compensation of ₹40,000 for mental harassment, emotional distress, and hardship caused by repeated delays, misinformation, and negligence.
• Compensation of ₹10,000 for the Complainant’s time, energy, and effort wasted in repeated follow-ups with Flipkart, Jeeves, and TCL.
• Litigation costs of ₹5,000.
• Any other relief or direction deemed just and proper in the interest of justice.
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