Complaint against Jeeves Consumar Services Pvt Ltd for non compliance in processing TV Insurance claim.

shawravi

shawravi

New member
Policy Name
Damage Protection Plan for TV (2 Years)
Company Name
Jeeves Consumer Services Pvt Ltd
Customer Care Number
8045470199
Loss Amount
19397
Ratings
2.00 star(s)
Opposite Party Address
3/1, A.P Devi Road, M.B Line Titagarh, Kolkata-700119
1. Policy Details:
Policy Name:Damage Protection Plan for TV (2 Years)
Plan ID: PDPJVS0V344291509708158
Device Insured : Blaupunkt 108 cm 43 inch LED TV 2023 Edition 43QD7050
Device Model: 43QD7050
Device Serial Number: BP43QD705020250509724URT11QLED
Policy Validity: 21/07/2025 to 20/07/2027

2. Claim Details:
Claim ID :CLAJVS763971006882743
Claim Registration Date: 14/11/2025

3. Nature of Complaint:
It has been over 2 month 4 days since firstly Tech visit towards repair of televisions having case id: SPRB-MA9XJ6-QTMO3G-T2Y3J6-XWJX9T, and said please wait for 7days due to Parts of TV arrange from company.
Despite multiple calls via phone they always said wait for sometimes, no concrete response has been received from jeeves.
The standard response given by jeeves, via call is that they do not have any update and will revert in 48 hours. however no update has been provided to date.
I again contact the helpdesk no for lodge a complaint inspite of this i make a payment of Rs. 500/- and they said within 72 hours a technician will visit at your home and resolve the problem, but still now no techinicain will come.
When i contacting there about my concern they always said wait for 48 hours our concern team esclated of your issue and contact to him.

4. Relief sought:
Immediate resolution of my claim - either repaird or replaced of my TV insured as per the policy terms.
Compensation for mental agony and inconvenience caused due to unnecessary dalays and wasted time in follow-ups
Penalty on Jeeves consumer services Pvt Ltd for falling to meet their obligations under the policy.

I request the consumer court, kolkata to take strict action against jeeves consumer services pvt ltd for their failure to provide timely service and seek appropriate redressal as per applicable laws and regulations.
 

Attachments

  • 1000199645.jpg
    1000199645.jpg
    154.8 KB · Views: 1
  • 1000199846.jpg
    1000199846.jpg
    172.2 KB · Views: 1
  • 1000199878.jpg
    1000199878.jpg
    201.9 KB · Views: 1
We have carefully reviewed all the details submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Back
Top