idk765
New member
Detailed Description of Events
1. The Incident and Immediate Loss:On December 7, 2025, my flight was cancelled less than 24 hours before its scheduled night departure. In direct violation of DGCA CAR Section 3, Series M, Part IV, the airline failed to provide any alternate flight or reasonable assistance. Consequently, I was forced to undertake an exhausting 30-hour bus journey at a personal cost of ₹2,647.95 to reach my destination.2. Official Admission of Liability:Following the cancellation, I pursued the matter through the AirSewa government portal. On December 14, 2025, the airline officially admitted in writing that I was entitled to statutory compensation of ₹6,067 (representing the base fare of the cancelled ticket). Furthermore, on December 22, the airline committed on the National Consumer Helpline to settle this amount via a direct bank transfer.
3. The Timeline of Deception:Over the following 75 days, the airline engaged in systematic "bad-faith" stall tactics. Despite their prior admission of debt, they subjected me to repeated and redundant requests for documents (PAN cards, individual passenger forms, etc.) that had already been provided. In a sudden reversal of their public commitment, the airline began falsely claiming in private emails that compensation is only provided in the form of "vouchers"—a statement that directly misrepresents federal DGCA regulations.
4. Final Bad-Faith Refusal:On February 22, 2026, after three months of deliberate delays, the airline issued a "final settlement" offer. They attempted to settle their admitted legal debt of ₹6,067 with a mere ₹2,000 "goodwill" voucher. This represents an explicit refusal to honor a statutory mandate and a total disregard for the consumer's time and mental well-being.