Complaint against Instagram seller “Sana by Suji Kannan” for non-delivery of prepaid order

Meghanareddy

Meghanareddy

New member
Seller Name
Sana
Company Name
Sana by sujikhannan
Product Name
Suit set
Website Name
Sanabysujikhannan
Customer Care Number
9677769840
Loss Amount
1855
Ratings
1.00 star(s)
Opposite Party Address
Amalapuram
I, Meghana, am writing to file a formal complaint against an Instagram-based seller operating under the name Sana by Suji Kannan. On April 19, 2025, I placed an order for one suit set and made online payment through UPI. Despite the payment, I have not received any tracking number or the ordered product. I have made several attempts to contact the seller through messages and comments, but they have failed to provide any proper response or update regarding my order. This delay and lack of transparency constitute an unfair trade practice under the Consumer Protection Act, 2019. I am mentally distressed and feel cheated. Therefore, I request the Consumer Forum to take necessary action against the seller, direct them to either deliver the product or refund my money
 

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Hello @Meghanareddy

Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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