Television Complaint against go warranty

G

ghan

New member
Dealer Name
GO WARRANTY
Company Name
Go warranty
Product Name
Infinix smart tv
Customer Care Number
1800123868686
Loss Amount
1200
Ratings
1.00 star(s)
Opposite Party Address
14 Plot No 9, Building No 5, Bhavani Nagar, Marol, Maroshi, RD Andheri, Mumbai, Maharashtra 400069
Sir ji on 10 February I purchase a smart tv damaged protection plan from go warranty
10 February 2025

Date 21 august I found a error in smart tv
Automatic switch off

And when I applied claim to go warranty

Then told me that your claim is for damaged protection and not for extended warranty

Total cost to repair is 8500

And damaged protection plan is also not activated

So I told them if plan is not activated then is your duty to inform me

Then told we mailed you for that but I didn't got any mail

I told if plan is not activated then refund my amount of rs 1200

Now they are saying that is non refundable

Means they will not provide any service

And free of cost they have charged me rs 1200

What is this sir ji

Help me thanks
 
Last edited:
  • File this complaint at consumerhelpline.gov.in (National Consumer Helpline).
  • Email Go Warranty’s escalation desk and mark a copy to the Consumer Court / Legal Metrology Department.
  • If no response within 15 days, file a complaint under the Consumer Protection Act, 2019 in the District Consumer Disputes Redressal Forum.
 
Hello @ghan

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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