punit_nahar
New member
- Hotel Name
- FERNINN AND HOSPITALITY PRIVATE LIMITED
- Company Name
- FERNINN AND HOSPITALITY PRIVATE LIMITED
- Website Name
- https://ferninnholidays.com/
- Loss Amount
- 44460
- Ratings
In October 2024, we went on a family holiday to McLeod Ganj, Himachal Pradesh. While we were walking on the streets, we were approached by Kunal Bhatia, a representative of Ferninn Holidays, who asked us to scratch a gift card. We were informed that we had won a complimentary two-day hotel stay. However, to claim the gift, he asked us to attend a meeting.
We attended the meeting on 31 October 2024 at approximately 7:00 PM IST, where Kunal Bhatia presented and sold us a holiday package worth INR 1,00,000/-. The package was purchased in the name of my mother, Chandan Bala Jain. As per the package, our family members were entitled to stay for a total of 21 days at 3-star to 5-star hotels during a period of 6 years (3+3 years).
On the same day, we purchased the package of INR 1,00,000/- and paid the full amount(after discount) with loan interest ₹44,460/- through an HDFC Bank debit card, with the payment converted into a 12-month EMI plan.
After returning to Jaipur, we started contacting Ferninn Holidays and Kunal Bhatia to book the hotel stays promised under the package we had purchased. However, instead of providing the promised accommodation, Kunal Bhatia repeatedly gave us different excuses, such as the booking being "on hold" and asking us to try again after a month. On some occasions, he also provided booking numbers that did not result in an actual hotel booking.
Despite these issues, we continued paying all 12 EMIs to HDFC Bank in the hope that the promised hotel benefits would eventually be provided.
Since 2024, we have continuously followed up with Ferninn Holidays and Kunal Bhatia through WhatsApp messages, phone calls, and emails, requesting either the hotel stays promised under the package or a refund of the amount we paid. However, despite repeated attempts, we have not received a satisfactory response, the promised hotel stays have not been provided, and our requests for a refund have also not been addressed.
We have therefore been unable to avail the benefits for which we paid, despite having fulfilled our complete payment obligation. We are seeking an appropriate resolution, that Ferninn should refund the amount of ₹44,460/- along with interest at the rate of 18% per annum from the date of payment till its realization. Also Ferninn should pay a sum of ₹1,00,000/- (Rupees One Lakh Only) as compensation for the mental, physical, and financial harassment caused to the me and my family. Also Ferninn should pay the litigation cost of ₹15,000/- (Fifteen Thousand Rupees Only) to the present complaint.
We attended the meeting on 31 October 2024 at approximately 7:00 PM IST, where Kunal Bhatia presented and sold us a holiday package worth INR 1,00,000/-. The package was purchased in the name of my mother, Chandan Bala Jain. As per the package, our family members were entitled to stay for a total of 21 days at 3-star to 5-star hotels during a period of 6 years (3+3 years).
On the same day, we purchased the package of INR 1,00,000/- and paid the full amount(after discount) with loan interest ₹44,460/- through an HDFC Bank debit card, with the payment converted into a 12-month EMI plan.
After returning to Jaipur, we started contacting Ferninn Holidays and Kunal Bhatia to book the hotel stays promised under the package we had purchased. However, instead of providing the promised accommodation, Kunal Bhatia repeatedly gave us different excuses, such as the booking being "on hold" and asking us to try again after a month. On some occasions, he also provided booking numbers that did not result in an actual hotel booking.
Despite these issues, we continued paying all 12 EMIs to HDFC Bank in the hope that the promised hotel benefits would eventually be provided.
Since 2024, we have continuously followed up with Ferninn Holidays and Kunal Bhatia through WhatsApp messages, phone calls, and emails, requesting either the hotel stays promised under the package or a refund of the amount we paid. However, despite repeated attempts, we have not received a satisfactory response, the promised hotel stays have not been provided, and our requests for a refund have also not been addressed.
We have therefore been unable to avail the benefits for which we paid, despite having fulfilled our complete payment obligation. We are seeking an appropriate resolution, that Ferninn should refund the amount of ₹44,460/- along with interest at the rate of 18% per annum from the date of payment till its realization. Also Ferninn should pay a sum of ₹1,00,000/- (Rupees One Lakh Only) as compensation for the mental, physical, and financial harassment caused to the me and my family. Also Ferninn should pay the litigation cost of ₹15,000/- (Fifteen Thousand Rupees Only) to the present complaint.