Complaint against Flipkart for non-delivery, cancellation without intimation, and mental harassment

gopalg.sharma

New member
Seller Name
Flipkart Internet Pvt. Ltd
Company Name
Flipkart Internet Pvt. Ltd
Product Name
Orient Electric Ujala Prime BLDC Ceiling Fan
Website Name
https://www.flipkart.com/
Customer Care Number
04467490200
Loss Amount
5891
Ratings
1.00 star(s)
Opposite Party Address
Saidham Chotila
To,
The Hon’ble President,
District Consumer Disputes Redressal Commission,
Old Collector Office Compound, Railway Junction Road,
Rajkot – 360001, Gujarat
Subject: Complaint against Flipkart for non-delivery, cancellation without intimation, and mental harassment
Respected Sir/Madam,
I, Gopal Sharma, residing in Rajkot, wish to lodge a formal complaint against Flipkart Internet Pvt. Ltd. regarding a prepaid order placed on 22-09-2025 via credit card for the following items:
1. Instant Water Geyser – Orient Electric
2. Ujala Prime BLDC Ceiling Fan
Despite Flipkart’s stated doorstep delivery policy, I was repeatedly asked by the delivery personnel to collect the items from their warehouse. I was provided the contact number of Mr. Vijay (Mobile: 9879854645), the warehouse head, who informed me that large parcels are not delivered to customer addresses. This contradicts Flipkart’s delivery terms and conditions.
I submitted an audio recording of this conversation to Flipkart and raised multiple complaints, but no corrective action was taken. Shockingly, on 31-10-2025, the order was cancelled without any prior intimation, despite the fact that I had already paid my credit card bill for the same.
यह व्यवहार उपभोक्ता अधिकारों का उल्लंघन है और मानसिक उत्पीड़न का कारण बना है। मैंने ऑर्डर की पूरी राशि पहले ही चुका दी थी, और अब न तो उत्पाद मिला, न ही कोई स्पष्ट जवाब।
I am enclosing the following documents for your kind perusal:
• Order confirmation and payment proof
• Communication records with Flipkart
• Audio recording transcript
• Screenshot of cancellation status
Relief Sought:
• Refund of the full amount paid via credit card
• Compensation for mental harassment and inconvenience
• Written clarification on Flipkart’s delivery policy for large parcels
• Disciplinary action against the delivery and warehouse team for unprofessional conduct
I request your urgent intervention and hope for a fair resolution under the Consumer Protection Act.
Thanking you,
Yours sincerely,
Gopal Vishwkarma
 
Hello @gopalg.sharma

Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against Orient Electric and Flipkart, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.

Best regards,
Thanks
 
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