- Dealer Name
- Eureka Forbes
- Company Name
- Eureka Forbes
- Product Name
- Aquaguard
- Customer Care Number
- 18002662900
- Loss Amount
- 60000
- Ratings
Dear Consumer Grievance Team,
I would like to file a complaint against Eureka Forbes regarding an unresolved payment issue that has been pending for more than a week.
Below are the details:
Complaint Number (Eureka Forbes): CM-071125-61890733
Follow-up Task Number: 11210121-2025-17-11
I had made a payment for the wrong product (Aquaguard Ritz), and the company confirmed that the amount would be transferred to the correct product (Aquaguard Superio). However, despite multiple follow-up emails and daily calls from their sales team, the issue remains unresolved.
Every day, the sales team contacts me, asks for the same details repeatedly, and then disconnects the call without offering any solution. The company has not provided any confirmation about the payment transfer or refund.
This delay has caused significant inconvenience, and I am unable to use the water purifier until the payment issue is resolved.
I request the Consumer Helpline to kindly intervene and take necessary action to ensure that Eureka Forbes either:
1. Refunds the full amount, or
2. Transfers the payment to the correct model – Aquaguard Superio without further delay.
Thank you for your support.
Sincerely,
Ashok
Kumar
bashok6592@gmail.com
9698555442
I would like to file a complaint against Eureka Forbes regarding an unresolved payment issue that has been pending for more than a week.
Below are the details:
Complaint Number (Eureka Forbes): CM-071125-61890733
Follow-up Task Number: 11210121-2025-17-11
I had made a payment for the wrong product (Aquaguard Ritz), and the company confirmed that the amount would be transferred to the correct product (Aquaguard Superio). However, despite multiple follow-up emails and daily calls from their sales team, the issue remains unresolved.
Every day, the sales team contacts me, asks for the same details repeatedly, and then disconnects the call without offering any solution. The company has not provided any confirmation about the payment transfer or refund.
This delay has caused significant inconvenience, and I am unable to use the water purifier until the payment issue is resolved.
I request the Consumer Helpline to kindly intervene and take necessary action to ensure that Eureka Forbes either:
1. Refunds the full amount, or
2. Transfers the payment to the correct model – Aquaguard Superio without further delay.
Thank you for your support.
Sincerely,
Ashok
Kumar
bashok6592@gmail.com
9698555442
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