Complaint Against DTDC Courier for False Delivery and Irresponsible Customer Service

[Vineethbhrn]

Dealer Name

DTDC

Company Name

DTDC

Customer Care Number

9606911811

Loss Amount

4000

Ratings

1.00 star(s)

Opposite Party Address

Sri Krishna Nagar, Yousufguda, Hyderabad, Telangana 500045

Respected Sir/Madam,



I am writing to formally lodge a complaint against DTDC Courier Services regarding a parcel that was marked as delivered but was never received by me.

My family booked a courier on 13th October which was to be delivered by 17th October through DTDC Courier.



However, despite the tracking status showing "delivered," i never received the parcel.

From 22nd of October I am contacting DTDC customer service and lodged a complaint. We were told the issue would be resolved in 24-48 hours, but there has been no action or follow-up from their side.

We made repeated follow-up calls on 23rd,24th and 25th and each time they saying backend is investigating instead of tracking the old one. No progress has been made till date.

DTDC's customer service has been extremely negligent, offering no updates, no resolution, and showing complete disregard for the inconvenience caused and they never let me to talk to their higher authority to get a clarity on my parcel

I have spent considerable time and effort trying to get a resolution, which has been mentally exhausting and emotionally distressing.

I request the Consumer Forum to take strict action against DTDC for:

Misleading delivery status.
Irresponsible handling of customer complaints.
Lack of accountability and customer communication.
I am also seeking compensation for the undelivered item and the mental stress caused by this ordeal.

Looking forward to your immediate intervention in the matter.
DTDC Consignment is : D3502349860



Kind Regards,

Vineeth
9515717929