- Institute Name
- BYJU'S GATE online coaching
- Customer Care Number
- 91 924 133 3666
- Loss Amount
- 45008
- Ratings
- Opposite Party Address
- BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru
Think and Learn Private Limited (Byju’s)
Registered Office: Byju’s, Tower D, IBC Knowledge Park,
4/1 Bannerghatta Main Road,
Bengaluru – 560029, Karnataka, India
Kolkata Office Address- Think and Learn Pvt. Ltd. (Byju’s)
P.S. Srijan Techpark, 12th Floor, DN Block
Sector V, Bidhannagar, Kolkata – 700091, West Bengal, India
Respected Sir/Madam,
I, Tarun Kanti Ghosh, a Kolkata Police Personnel working under the Cyber Crime Department, respectfully submit this formal complaint against Byju's Online Gate Coaching for failure to refund my money despite timely course cancellation, unauthorized deductions, and for mentally harassing me through prolonged inaction and false promises.
1. Background:
In March 2023, I was approached by Ms. Simran Bagga, a Byju's employee, who strongly persuaded me to enroll in their UPSC ESE and GATE course, claiming it would benefit my preparation. She took ₹2,000 as a booking fee and collected my salary account details to start the course.
However, within two days of accessing the course, I found it unsuitable and immediately sent a cancellation email, well within Byju’s 15-day cancellation window.
Despite this, Byju’s did not cancel the course. Instead, they deducted ₹3,584 per month for 12 months, amounting to ₹43,008
, in addition to the booking fee of ₹2,000, totaling ₹45008.
Over the next year, I made repeated phone calls and sent several emails, all of which were met with false assurances that my request was forwarded to the finance department, but no refund was issued. This has caused me significant financial hardship and emotional distress.
2. Summary of Financial Loss:
3. Relief Sought:
I respectfully request the Hon’ble Forum to kindly:
4. Documents Enclosed:
Thanking you.
Yours faithfully,
Tarun Kanti Ghosh
Mobile: 8902007787
Email: ghosht103@gmail.com
Address: 38/1 Baguihati 3rd Lane,
Dakshinpara More,
Kolkata-700028
Date: 30 July 2025
Place: Kolkata
I, Tarun Kanti Ghosh, a Kolkata Police Personnel working under the Cyber Crime Department, respectfully submit this formal complaint against Byju's Online Gate Coaching for failure to refund my money despite timely course cancellation, unauthorized deductions, and for mentally harassing me through prolonged inaction and false promises.
1. Background:
In March 2023, I was approached by Ms. Simran Bagga, a Byju's employee, who strongly persuaded me to enroll in their UPSC ESE and GATE course, claiming it would benefit my preparation. She took ₹2,000 as a booking fee and collected my salary account details to start the course.
However, within two days of accessing the course, I found it unsuitable and immediately sent a cancellation email, well within Byju’s 15-day cancellation window.
Despite this, Byju’s did not cancel the course. Instead, they deducted ₹3,584 per month for 12 months, amounting to ₹43,008
, in addition to the booking fee of ₹2,000, totaling ₹45008.
Over the next year, I made repeated phone calls and sent several emails, all of which were met with false assurances that my request was forwarded to the finance department, but no refund was issued. This has caused me significant financial hardship and emotional distress.
2. Summary of Financial Loss:
| Particulars | Amount (₹) |
| Booking Fee Paid | ₹2,000 |
| Monthly Deductions (₹3,584 × 12 months) | ₹43008 |
| Total Amount Deducted | ₹45008 |
| Interest @12% p.a. (Mar 2023–Jul 2025) | ₹12,025 |
| Compensation for Mental Harassment | ₹40,000 |
| Total Claim Amount | ₹97033 |
3. Relief Sought:
I respectfully request the Hon’ble Forum to kindly:
- Direct Byju’s to refund ₹45008 without delay
- Award ₹12025 as interest for the prolonged non-refund
- Award ₹40,000 as compensation for mental harassment, stress, and exploitation
- Order Byju’s to cease all future deductions
- Provide any additional relief as the Forum finds fair and appropriate
4. Documents Enclosed:
- Email proof of course cancellation within 15 days
- Bank statements showing 12 deduction of ₹3,584
- Payment receipt for ₹2,000 booking fee
- Screenshots/logs of repeated follow-ups
Thanking you.
Yours faithfully,
Tarun Kanti Ghosh
Mobile: 8902007787
Email: ghosht103@gmail.com
Address: 38/1 Baguihati 3rd Lane,
Dakshinpara More,
Kolkata-700028
Date: 30 July 2025
Place: Kolkata
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