Complaint Against Bakingo (Ordered via Zomato) for Delivering Wrong Quantity of Product

[ESHRA SARGUNARAJ R]

Website Name

https://www.bakingo.com

Customer Care Number

+91 8882 553 33

Loss Amount

149

Ratings

1.00 star(s)

Opposite Party Address

Eshra Sargunaraj R
Sector 88, B13, Noida
201305
6379766945
ESHRATHAAGAM@GMAIL.COM

I am writing to lodge a complaint against Bakingo for delivering a product of incorrect weight and charging an unjustified amount for the same. The order was placed via the Zomato platform. This order was meant to be part of a surprise for someone special, but due to the mishandling and incorrect delivery, I felt extremely disappointed and distressed.

1. Order Details:
   
   • Platform: Zomato
   • Order Number: 6438828782
   • Date of Order: 14th December 2024
   • Product Ordered: Plum Cakes, 400gm
   • Amount Paid: ₹445.48 via UPI
   • Platform Fee: ₹10
   • Packaging Charges: ₹18
2. Nature of Complaint:
   I ordered a 400gm Plum Cake at the price of ₹448, but upon delivery, I only received a 250gm Plum Cake, which had a price tag of ₹299. Despite paying the full amount for the product, I was provided with a lesser quantity than promised. This not only misled me as a consumer but also violated my consumer rights.
   
   The incident has not only caused financial loss but has also left me feeling depressed and disheartened, as it ruined the special moment I had planned.
3. Steps Taken to Resolve the Issue:
   I have attempted to contact both Zomato and the concerned restaurant (Bakingo) to address this discrepancy, but no satisfactory resolution has been provided.
4. Relief Sought:
   I kindly request the following actions be taken:
   a) Refund of the excess amount paid (₹448 - ₹299 = ₹149).
   b) Compensation for the inconvenience and emotional distress caused due to the misleading delivery.

 

[admin]

Hello @ESHRA SARGUNARAJ R Ji,

You have perfect reason to file a case in Consumer Forum, but before filing case we suggest you to wait for some time, generally they will refund the amount within 15 days.

If you have not received the refund within 15 days, ping us back.

Thanks.