Complaint against ARTEL for cheating - Collected payment at Terminal-3 Kochi Airport Departure area - But failed to provide services in the UAE

DRPRMOHAN

DRPRMOHAN

New member
Dealer Name
Kiran Santhosh
Company Name
Airtel
Customer Care Number
9910099100
Loss Amount
200899
Ratings
2.00 star(s)
Opposite Party Address
Airtel Kiosk, Departure Area, Terminal - 3, Kochi International Airport
Cheating by Airtel Agent at International Airport Terminal-3 in the name of International Roaming in UAE
Dear Sir,/Madam,
Please note the events as below: -
  • 17-4-2025 4.20 AM: I am traveling from Kochi International Airport Terminal-2 to Abu Dhabi International Airport.
  • I bought a UAE Roaming Package from the AIRTEL Kiosk at the boarding area by paying Rs 899.00. The person sitting at Airtel Kiosk informs that the roaming package would be activated as soon as I land in Abu Dhabi.
  • I landed in Abu Dhabi at 7.30 AM on 17.4.25. In spite of my several attempts, the roaming package did not get activated.
  • I contacted AIRTEL Support via their WhatsApp No. 9910099100. They said they would try to activate UAE Roaming but failed.
  • My further requests for activation of Roaming Service or a refund was declined by Airtel Support by saying that I bought the package from a “retailer”.
  • This was surprising because I had received an SMS message from AIRTEL saying that my recharge of Rs 899 was successful.
I faced a lot of inconvenience and hardships in the UAE because my Airtel Number is the number linked to my bank account.
Since Airtel did not activate my UAE roaming I was not able to make any transactions through my Credit / Debit Cards.
I had to take loans from my friends for my day-to-day expenses.

I feel that a consideration of Rs 2.0 Lakhs is applicable to neutralize the hardships I faced due to this issue.

I request your good office to look into the matter and direct Airtel to refund Rs 899/- plus a compensation of Rs 2.0 Lakhs as soon as possible.

Awaiting your favourable decision,

Regards,
Dr. P R Mohan
Anjali, SRA-36A, West Kadungalloor North, Aluva-683110
 

Attachments

  • Airtel payment of 899.00.jpeg
    Airtel payment of 899.00.jpeg
    50 KB · Views: 1
  • SMS message from airtel.jpeg
    SMS message from airtel.jpeg
    117.1 KB · Views: 1
  • WhatsApp message from Airtel Support.jpeg
    WhatsApp message from Airtel Support.jpeg
    128.6 KB · Views: 1
Hello @DRPRMOHAN

I'm sorry to hear about your experience with the Airtel kiosk at Cochin International Airport's Terminal 3. Based on the details you've provided, here's a structured approach to address the issue:

📝 Summary of the Incident​

  • Date of Incident: April 17, 2025
  • Service Purchased: UAE Roaming Package for ₹899 from the Airtel kiosk at Kochi Airport Terminal 3
  • Issue: The roaming service did not activate upon arrival in Abu Dhabi.
  • Attempts to Resolve:
    • Contacted Airtel Support via WhatsApp (9910099100); activation attempts failed.
    • Airtel Support declined further assistance, stating the package was purchased from a "retailer."
  • Consequences:
    • Inability to use mobile services linked to banking, leading to financial inconvenience.
    • Had to borrow funds for daily expenses.
  • Compensation Sought: Refund of ₹899 and compensation of ₹2,00,000 for the hardships faced.

📞 Immediate Actions​

  1. Contact Airtel Customer Care:
    • Phone: 121 (from Airtel number) or 198 (toll-free)
    • Email: 121@in.airtel.com
    • Provide all relevant details, including transaction proof and communication records.
  2. Escalate the Complaint:
    • If the initial response is unsatisfactory, escalate the issue to Airtel's Nodal Officer for your region. Contact details can be found on Airtel's official website.
  3. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  4. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Airtel's inadequate response, and your demand for refund and compensation.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  5. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents Supporting Your Case​


Consumer courts have previously ruled against Airtel for similar issues. For instance:

29 Jul 2024.
Haryana - Karnal - Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani
Airtel was directed to pay Rs. 25,000/- to the complainants on account of mental agony and harassment suffered by them and for the litigation expense. This order shall be complied with within 45 days from the receipt of copy of this order.

Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani - Consumer Court Case - 2024-07-29

Consumer Court Case against Airtel Mobile Regional Office, Bharti Airtel Limited V/S Lalita Rani - Consumer Court Case against - Airtel Mobile Regional Office, Bharti Airtel Limited
www.consumercourt.in www.consumercourt.in

For more judgments:

Airtel Mobile Customer Care Complaints | Consumer Court.

Airtel Mobile Customer Care | Airtel Mobile Complaints in Consumer Court | Airtel Mobile Toll Free No. to File Complaint.
www.consumercourt.in www.consumercourt.in

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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