Complaint against Amazon, Received different product instead of ordered different one.

[Vishalthakur]

Seller Name

KAY KAY OVERSEAS CORPORATION

Company Name

Amazon Seller Services pvt ltd

Product Name

Lifelong Calf, Foot and Leg Massager Machine for Home - Pain Relief Massage for Legs - Heat + 4 Vibration Motors - Rolling, Kneading, and Shiatsu - Improve Blood Circulation, Dark Brown, 80W (LLM99)

Website Name

www.amazon.in

Customer Care Number

1800 1200 1571

Loss Amount

13999

Ratings

1.00 star(s)

Opposite Party Address

Amazon Seller Services Pvt. Ltd.
Registered Address:
8th Floor, Brigade Gateway,
No. 26/1, Dr. Rajkumar Road,
Malleshwaram (W), Bangalore – 560055, Karnataka, India.

I am writing to raise a complaint regarding my recent order (Order Number: 408-7711580-7080302 ). I had placed an order for a Foot massager(Lifelong Calf), but I received a completely different item (Water purifier (Kinsco).
I request amazon to return of incorrect item and ensure to correct order deliver however they denied even after video and Photo shared of unboxing the product box.

Detail of the issue:
Ordered item : Lifelong Calf, Foot and Leg Massager Machine for Home - Pain Relief Massage for Legs - Heat + 4 Vibration Motors - Rolling, Kneading, and Shiatsu - Improve Blood Circulation, Dark Brown, 80W (LLM99)
Received Item : KINSCO Water Purifier
Order Date : 10 June 2025
Delivery Date : 15 June 2025
Amount = 13999

Despite multiple attempts to contact Amazon Customer Service and even tweeting publicly, I have not received my refund nor a replacement. This is a clear case of:

• Deficiency in service
• Unfair trade practice
• Mental harassment and loss of consumer trust
• Loss of money

 

[TeamMember]

Hello @Vishalthakur

We have already created complaints for our clients to file a case against in the Consumer Forum.

S

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If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

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