I ordered a Timex Analog Watch from Amazon.in on 10th May 2025. Upon delivery, the product was found to be defective. I immediately initiated a return request, and the product was picked up on 12th May 2025.
However, even after the product was picked up, my refund of ₹1,098 has not been credited. The app shows “Return may be lost”, and I also received an email falsely claiming that I returned a different product.
I want to clarify that the item returned was the same defective watch, unused, and packed properly. I have screenshots and return tracking proof showing it was picked up on the correct date.
Despite multiple attempts to contact Amazon Customer Service and even tweeting publicly, I have not received my refund nor a replacement. This is a clear case of:
Thank you for reaching out. We noticed that you are facing the similar problem with Amazon that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.
I hope this message finds you well. I am extremely frustrated and dissatisfied with the ongoing issues surrounding my return and refund process.
I had ordered a Men's Leather Retail® Men's Solid Biker Jacket (Order No: 406-7361448-8101941) on 26th January and returned it on 4th February. The payment was made through Amazon Pay, and yet, it has now been over two months and I still haven’t received my refund. This delay is completely unacceptable, and I’ve made numerous attempts to resolve the issue.
I have already contacted the Amazon...
If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.
COMPLAIN REGARDING THE AMAZON DELIVERY ITEM IS ORDERED ON 5TH JUNE BUT NOT DELIVERED AND IN STATUS IS DELIVERED TO A SECURITY GUARD AT 6TH JUNE.TRACKING ID:361093858009
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