- Seller Name
- VRP Telematics Private Limited
- Company Name
- Amazon Seller Services pvt ltd.
- Product Name
- Timex analog watch
- Website Name
- www.amazon.in
- Customer Care Number
- 1800 3000 9009
- Loss Amount
- 1100
- Ratings
- Opposite Party Address
- Amazon Seller Services Pvt. Ltd.
Registered Address:
8th Floor, Brigade Gateway,
No. 26/1, Dr. Rajkumar Road,
Malleshwaram (W), Bangalore – 560055, Karnataka, India.
I ordered a Timex Analog Watch from Amazon.in on 10th May 2025. Upon delivery, the product was found to be defective. I immediately initiated a return request, and the product was picked up on 12th May 2025.
However, even after the product was picked up, my refund of ₹1,098 has not been credited. The app shows “Return may be lost”, and I also received an email falsely claiming that I returned a different product.
I want to clarify that the item returned was the same defective watch, unused, and packed properly. I have screenshots and return tracking proof showing it was picked up on the correct date.
Despite multiple attempts to contact Amazon Customer Service and even tweeting publicly, I have not received my refund nor a replacement. This is a clear case of:
However, even after the product was picked up, my refund of ₹1,098 has not been credited. The app shows “Return may be lost”, and I also received an email falsely claiming that I returned a different product.
I want to clarify that the item returned was the same defective watch, unused, and packed properly. I have screenshots and return tracking proof showing it was picked up on the correct date.
Despite multiple attempts to contact Amazon Customer Service and even tweeting publicly, I have not received my refund nor a replacement. This is a clear case of:
- Deficiency in service
- Unfair trade practice
- Mental harassment and loss of consumer trust
