Malijitendra77
New member
- Seller Name
- V_ Retail :-KHUSHBU KHANDELWAL * Renaissance industrial smart city, Kalyan Sape road, Vashere village, Amane post,, Bhiwandi taluka, Thane disctrict Thane, Maharashtra, 421302 IN PAN No: CHIPK7324Q GST Registration No: 27CHIPK7324Q1ZN
- Company Name
- Ajanta
- Product Name
- Ajanta Wall Clock
- Website Name
- https://www.amazon.in
- Customer Care Number
- 022 68910001
- Loss Amount
- 929
- Ratings
I would like to formally lodge a complaint against Amazon India and the associated seller regarding a defective product and severe deficiency in customer service, causing mental harassment and unnecessary delay.
### Product Details
- Product: Ajanta Wall Clock
- Platform: Amazon India
- Date of Purchase: 17 October
- Issue: Product stopped working within 1–1.5 months of purchase
### Details of the Issue
The wall clock became non-functional within a very short period after purchase. I made multiple attempts to contact the seller, but received no response. I then approached Amazon Customer Service for resolution.
### Chronology of Events
- 14 December: I contacted Amazon Customer Service and was advised to email the seller and wait for 3 days. I complied, but there was no response from the seller.
- 17 December: I contacted Amazon again and was assured that a ticket would be raised and the issue escalated.
- 20 December: On follow-up, I was informed that no ticket had been raised earlier. A new ticket was supposedly raised, and I was asked to wait 8 working days.
- During this waiting period, I contacted Amazon multiple times and was consistently told that the ticket was raised and I should wait until 1 January.
- 3 January: When I contacted Amazon again, my call was disconnected while on hold. Upon calling again and requesting escalation, the escalation manager informed me that no ticket had ever been raised on 20 December, contradicting previous assurances. I was once again asked to wait another 8 working days.
### Grounds for Complaint
- Sale of a defective product
- Non-responsive seller
- False assurances and misinformation provided by Amazon customer service executives
- Failure to raise service tickets despite repeated confirmations
- Unreasonable delay and lack of accountability
- Mental harassment and inconvenience caused to the consumer
This prolonged and misleading handling of a simple replacement/refund request clearly constitutes deficiency in service under the Consumer Protection Act, 2019.
### Relief Sought
I respectfully request the Hon’ble Authority to direct the opposite parties to:
1. Provide an immediate refund or replacement for the defective product
2. Take appropriate action against the seller and Amazon for service negligence
3. Award compensation for mental harassment and time loss
I am attaching all relevant call details, order information, and communication records, if required.
I seek your kind intervention for a fair and prompt resolution.
### Product Details
- Product: Ajanta Wall Clock
- Platform: Amazon India
- Date of Purchase: 17 October
- Issue: Product stopped working within 1–1.5 months of purchase
### Details of the Issue
The wall clock became non-functional within a very short period after purchase. I made multiple attempts to contact the seller, but received no response. I then approached Amazon Customer Service for resolution.
### Chronology of Events
- 14 December: I contacted Amazon Customer Service and was advised to email the seller and wait for 3 days. I complied, but there was no response from the seller.
- 17 December: I contacted Amazon again and was assured that a ticket would be raised and the issue escalated.
- 20 December: On follow-up, I was informed that no ticket had been raised earlier. A new ticket was supposedly raised, and I was asked to wait 8 working days.
- During this waiting period, I contacted Amazon multiple times and was consistently told that the ticket was raised and I should wait until 1 January.
- 3 January: When I contacted Amazon again, my call was disconnected while on hold. Upon calling again and requesting escalation, the escalation manager informed me that no ticket had ever been raised on 20 December, contradicting previous assurances. I was once again asked to wait another 8 working days.
### Grounds for Complaint
- Sale of a defective product
- Non-responsive seller
- False assurances and misinformation provided by Amazon customer service executives
- Failure to raise service tickets despite repeated confirmations
- Unreasonable delay and lack of accountability
- Mental harassment and inconvenience caused to the consumer
This prolonged and misleading handling of a simple replacement/refund request clearly constitutes deficiency in service under the Consumer Protection Act, 2019.
### Relief Sought
I respectfully request the Hon’ble Authority to direct the opposite parties to:
1. Provide an immediate refund or replacement for the defective product
2. Take appropriate action against the seller and Amazon for service negligence
3. Award compensation for mental harassment and time loss
I am attaching all relevant call details, order information, and communication records, if required.
I seek your kind intervention for a fair and prompt resolution.
