Hello
@teejay456
I'm sorry to hear about your trouble with Amazfit India denying warranty service for your defective smartwatch during the warranty period. Given your situation, here's how to effectively pursue the claim:
1. Summary of the Problem
Issue: Smartwatch became defective while still under warranty.
- Response from Amazfit: Warranty claim denied, allegedly due to cosmetic damage or other reasons, despite no such damage at the time of purchase.
2. Legal & Warranty Context
- Amazfit’s Own Warranty:
Covers manufacturing defects for 1 year from purchase by the original buyer, with repair or replacement at Amazfit’s discretion.
- Exclusions:
Warranty doesn't cover “cosmetic damage” unless it causes the defect—but minor scratches alone do not generally void coverage .
- Legal Framework:
Under Section 2(11) of the Consumer Protection Act, 2019, refusing valid warranty service amounts to deficiency in service and constitutes an unfair trade practice consumercourt.in.
- Relevant Precedent:
In Realme Watch v. Jayesh K.G, the complaint was upheld where warranty was denied for cosmetic flaws not linked to functionality. The court ordered warranty service consumercourt.in.
3. Steps to Enforce Your Warranty Claim
A. Document Everything
- Evidence: Purchase invoice, warranty card, defect photos/videos, and any minor wear documentation.
- Correspondence: Keep all emails, chat logs, and repair center notes, including screenshots of denial reasons.
B. Contact Amazfit Support Again
- Authorized Center: Visit or ship your watch using the address from your documentation.
- Escalation:
- Email support using form or official channels rather than general inboxes — these are often ignored.
- Send evidence showing no damage caused the defect.
C. Send a Legal Notice
Draft a notice (through a lawyer or on your own) demanding warranty repair or replacement within
15 days, citing:
- Warranty terms
- Consumer Protection Act, 2019 (deficiency/unfair practice)
- Relevant legal case (Realme Watch judgment and Amazfit Judgment)
- Consequences for non-compliance (filing a consumer complaint)
D. File a Complaint with Consumer Forum
- E‑Jagriti Portal: File under consumer category.
- claiming:
- Refund Amount - ₹ 3800/-.
- Compensation for mental agony and financial loss - ₹ 50000/-.
- Litigation charges - ₹ 15000/-
- Documents to Include: Purchase proof, warranty terms, denial records, legal references.
- Highlight: Cite the Realme Watch ruling as precedent for enforcing warranty consumercourt.in.
Legal Precedents Supporting Your Case
Case Highlights
CC/21/254
Kerala - Ernakulam -
REALME WATCH V/S JAYESH K.G
Consumer who bought a
Realme RMA161 Smartwatch for Rs. 3000 on January 14, 2021. The watch, under a one-year warranty, began malfunctioning five months post-purchase, exhibiting issues like automatic power-offs and restarts. The consumer sought repairs from authorized service centres (named as the 2nd and 3rd opposite parties in the complaint), but the watch was returned unrepaired due to an alleged dent, which the consumer disputes. Both service centres ultimately refused to repair the watch, blaming the alleged dent despite the absence of such a claim in the initial service report from the third service centre.
The complaint stated that the smartwatch's malfunction is a manufacturing defect and accuses the manufacturer and service centers of unfair trade practices by denying warranty service under false pretenses. The consumer, claiming severe hardship and mental agony due to the inability to use the watch, seeks a refund of Rs. 3000 with 12% annual interest, plus Rs. 100,000 compensation for the inconvenience and alleged unfair practices. The complaint asks the commission to grant these requests along with covering the costs of the proceedings.
ORDER
I. The Opposite Parties shall refund the price of the smartwatch to the complainant, a sum of ₹3,000 (Rupees Three Thousand only), as substantiated by Exhibits A-1.
II. The Opposite Parties shall pay compensation of ₹40,000 (Rupees Forty Thousand only) to the complainant for the service deficiency, unfair trade practices, inconvenience, and the consequent mental distress and hardship suffered by the complainant.
III. The Opposite Parties shall pay the complainant ₹10,000 (Rupees Ten Thousand only) to cover the costs incurred during these proceedings.
The Opposite Parties are jointly and severally liable for the fulfillment of the above orders, which must be executed within 45 days from the date of receipt of this order. Should there be a failure to comply within the stipulated period, the amounts detailed in Points I and II will accrue interest at an annual rate of 9%, starting from the expiration of the 45 days until the date of realization, calculated from the date of filing the case (04.08.2021).
Pronounced in the Open Commission on this 24th day of April 2024.
Consumer Court Case against REALME WATCH V/S JAYESH K.G - Consumer Court Case against - REALME WATCH
www.consumercourt.in
Case Highlights
CC/40/2022
Maharashtra - Jalna -
AMAZFIT INDIA PVT LTD V/S CHAITRALI DASHRQATH INGALE
The Complainant filed her complaint as under. She is employee at State Govt of Maharashtra and is residing at Jalana. Complainant have purchased one quantity of Amazfit GTR 2 Smart watch from Amazfit India Pvt. Ltd. Non complainant through online shopping website named Flipkart on 5th May 2021. Complainant have made a payment of Rs. 12924 for purchase of Amazfit GTR 2 Smart watch it comes with a warranty of 12 Month's . But within one month use the smart watch failed to start.
Whenever tried to start smart watch it lightens up and remain stuck on amazfit logo. She called service centre for repair and they arranged pickup through bluedart (Docket no 20247170403) on 7 July 2021. After repair they send back smart watch through bluedart (docket no 16213995453). But within 5 days of usage the watch failed again to start and got stuck on amazfit logo. From internet search for the problem came to know that many users of same smart watch are facing same issue same problem/defect is in same model and is faced by may other users worldwide.
But within 5 days of usage after repair of watch, the watch failed again to start and got stuck on amazfit logo. So complainant asked for company for refund of money because complainant have hardly used the watch for 30 days from the date of purchase but customer service representative refused for refund of money.
Then complainant lodged Grievance on consumer helpline Grievance no. 3157725 registered on 13/12/2021. Then company person called complainant and offered to replace watch with Amazfit GTR3 smartwatch. But complainant refused to accept Amazfit GTR 3 smartwatch as the smartwatch lack features like In-built storage for music, In watch Call function which were present in complainant's earlier Amazfit GTR 2 smart watch. Hence Complainant claims relief for Refund of amount of Rs. 12924 paid to the company Amazfit India Pvt. Ltd. also complainant hardly used watch for 30 days and complainant have deprieved for the use of smartwatch like calculating daily steps walked, calories burned, tracking of running and cycling activities daily, daily sleep data tracking, daily heart rate measurements and Daily SpO2 (blood oxygen saturation) measurements, listening of songs while running/cycling and in-watch call function for rest of the period under warranty.
Complainant have gone through mental distress for the complaint to opponent, repair of product, grievance to govt portal and complaint process for this complaint. So the complainant prayed to order the opponent to refund amount of Rs. 12924 along with compensation of Rs. 20,000 to be given to the complainant.
Order
1) Complaint of the complainant is partly allowed.
2) Non complainant is ordered to replace the Amazfit GTR 2 Smart watch of the Complainant with the same Model within 45 days from the date of receipt of the copy of order.
3) Non complainant is ordered to pay to the complainant rupees 5,000 towards mental physical and economical agony to the complainant and towards the cost of the complaint.
Consumer Court Case against AMAZFIT INDIA PVT LTD V/S CHAITRALI DASHRQATH INGALE - Consumer Court Case against - AMAZFIT INDIA PVT LTD
www.consumercourt.in
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
