- Model
- Air Fibre
- Company Name
- Airtel Pvt. Ltd
- Customer Care Number
- 121
- Loss Amount
- 1500
- Ratings
Respected Sir/Madam,
I, Sreeraj, residing at Chiravattam House, Verkoli PO, Polpully, Palakkad - 678552, would like to bring to your kind attention the negligence and deficiency in service on the part of Bharti Airtel Ltd. regarding an Airtel Air Fibre connection.
I had opted for an Airtel Air Fibre connection on 02/12/2025. However, after installation attempts, it was found that the service is not technically feasible in my area due to poor signal availability. Based on this, I immediately requested cancellation of the connection on 06/12/2025.
Despite raising the cancellation request and receiving confirmation, the connection has still not been cancelled even after 8 days. I have contacted Airtel customer care multiple times, and each time I was assured that the issue would be resolved within 24–48 hours. Unfortunately, no action has been taken so far.
Therefore, I humbly request the Honorable Commission to:
DSL Number: 04028574716_wifi
Account number: 20037155339
I shall be highly obliged if the Honorable Commission considers my complaint and grants me justice at the earliest.
Thanking you,
Yours sincerely,
Sreeraj
9207276570
sreerajsachin.2499@gmail.com
14/12/2025
I, Sreeraj, residing at Chiravattam House, Verkoli PO, Polpully, Palakkad - 678552, would like to bring to your kind attention the negligence and deficiency in service on the part of Bharti Airtel Ltd. regarding an Airtel Air Fibre connection.
I had opted for an Airtel Air Fibre connection on 02/12/2025. However, after installation attempts, it was found that the service is not technically feasible in my area due to poor signal availability. Based on this, I immediately requested cancellation of the connection on 06/12/2025.
Despite raising the cancellation request and receiving confirmation, the connection has still not been cancelled even after 8 days. I have contacted Airtel customer care multiple times, and each time I was assured that the issue would be resolved within 24–48 hours. Unfortunately, no action has been taken so far.
Therefore, I humbly request the Honorable Commission to:
- Direct Airtel to immediately cancel the Air Fibre connection.
- Ensure that no charges or bills are levied against me.
- Order a refund of any amount paid, if applicable.
- Award compensation for mental agony and harassment caused.
- Take appropriate action against the service provider to prevent such negligence in the future.
DSL Number: 04028574716_wifi
Account number: 20037155339
I shall be highly obliged if the Honorable Commission considers my complaint and grants me justice at the earliest.
Thanking you,
Yours sincerely,
Sreeraj
9207276570
sreerajsachin.2499@gmail.com
14/12/2025