Abdul Shakoor A
New member
- Company Name
- Air India Airline
- Website Name
- https://www.airindia.com
- Loss Amount
- 200000
- Ratings
- Opposite Party Address
- Air India Limited
Airlines House
113, Gurudwara Rakabganj Road
New Delhi – 110001
India
Sir,
I, Abdul Shakoor Adam, aged 59, am filing this complaint on behalf of myself and my son, Mohamed Sahif Abdul Shakoor, regarding a traumatic experience with Air India on 24th July 2025 (PNR: 9O9LUD), for travel from Abu Dhabi to Kochi via Mumbai.
We were booked on AI-946 from Abu Dhabi to Mumbai and AI-623 from Mumbai to Kochi. The first flight, AI-946, was delayed by 31 minutes, leaving us with reduced layover time. Upon arrival in Mumbai around 05:16 AM, we cleared immigration amid a huge queue, rushed to the transfer desk, dropped our baggage, and moved toward the gate.
The boarding pass given at Abu Dhabi airport clearly mentioned Gate 45 for our connecting flight. So we waited at the prayer hall directly opposite Gate 45, just after a quick toilet break. While in the prayer hall, I received a call from Air India staff at 07:03 AM informing us that the gate had changed to Gate 86 and it was the final call— a drastic and unexpected shift.
We immediately rushed to Gate 86 and reached there around 07:05 AM. Despite this, we were denied boarding, even though the flight was still on the ground and procedures could have easily allowed us in. The staff treated us with arrogance and zero empathy.
Being a senior citizen, I was exhausted after a sleepless overnight flight with a non-reclining seat. During the AI-946 flight, we had requested cotton to ease the ear pain from air pressure. Shockingly, the crew said they had no cotton available — completely inhumane for an international flight.
At the boarding gate, our pleas were ignored. The ground staff were cold and dismissive. We were told our baggage would be delivered in 10–15 minutes, but even after informing them that we had a train to Kochi at 10:00 AM, they deliberately delayed the release around 09:00 AM. It felt like mental harassment.
To make things worse, one front-desk staff member casually remarked, “If your flight from Abu Dhabi had been more delayed, we could have given you another free flight.” We later confirmed that the flight "was" delayed — yet no rebooking was provided, contradicting their own logic.
After being humiliated, drained, and denied proper assistance, we were forced to take a 24-27hour long train journey from Mumbai to Kochi under extreme discomfort. This entire episode caused significant emotional and physical trauma, especially for someone of my age.
To top it off, when my son emailed Air India to explain the situation and requested justice, the reply was equally heartless. They falsely blamed us for being late and refused any resolution. Their response made it clear that passenger welfare means nothing to them.
Therefore, I seek:
- Compensation of ₹1,00,000 each (₹2,00,000 total) for the trauma, delay, mistreatment, and emotional distress we suffered
- A formal apology for denying boarding without justification
- Investigation into the handling of this situation
I also formally request the Hon’ble Court to direct Air India and Mumbai Airport authorities to preserve and provide CCTV footage for the following:
1. Prayer hall opposite Gate 45 between 06:45 AM and 07:05 AM
2. Gate 86 from 06:50 AM to 07:10 AM
3. Baggage release area between 07:15 AM to 09:00 AM
Attached are call logs (proving we were called only at 07:03 AM), our train tickets, response of AirIndia, and screenshots of the delay — all vital evidence.
We didn’t waste a single minute. We followed all rules. Yet we were punished.
I humbly request the Consumer Court to take strong action against Air India to ensure accountability and justice.
I, Abdul Shakoor Adam, aged 59, am filing this complaint on behalf of myself and my son, Mohamed Sahif Abdul Shakoor, regarding a traumatic experience with Air India on 24th July 2025 (PNR: 9O9LUD), for travel from Abu Dhabi to Kochi via Mumbai.
We were booked on AI-946 from Abu Dhabi to Mumbai and AI-623 from Mumbai to Kochi. The first flight, AI-946, was delayed by 31 minutes, leaving us with reduced layover time. Upon arrival in Mumbai around 05:16 AM, we cleared immigration amid a huge queue, rushed to the transfer desk, dropped our baggage, and moved toward the gate.
The boarding pass given at Abu Dhabi airport clearly mentioned Gate 45 for our connecting flight. So we waited at the prayer hall directly opposite Gate 45, just after a quick toilet break. While in the prayer hall, I received a call from Air India staff at 07:03 AM informing us that the gate had changed to Gate 86 and it was the final call— a drastic and unexpected shift.
We immediately rushed to Gate 86 and reached there around 07:05 AM. Despite this, we were denied boarding, even though the flight was still on the ground and procedures could have easily allowed us in. The staff treated us with arrogance and zero empathy.
Being a senior citizen, I was exhausted after a sleepless overnight flight with a non-reclining seat. During the AI-946 flight, we had requested cotton to ease the ear pain from air pressure. Shockingly, the crew said they had no cotton available — completely inhumane for an international flight.
At the boarding gate, our pleas were ignored. The ground staff were cold and dismissive. We were told our baggage would be delivered in 10–15 minutes, but even after informing them that we had a train to Kochi at 10:00 AM, they deliberately delayed the release around 09:00 AM. It felt like mental harassment.
To make things worse, one front-desk staff member casually remarked, “If your flight from Abu Dhabi had been more delayed, we could have given you another free flight.” We later confirmed that the flight "was" delayed — yet no rebooking was provided, contradicting their own logic.
After being humiliated, drained, and denied proper assistance, we were forced to take a 24-27hour long train journey from Mumbai to Kochi under extreme discomfort. This entire episode caused significant emotional and physical trauma, especially for someone of my age.
To top it off, when my son emailed Air India to explain the situation and requested justice, the reply was equally heartless. They falsely blamed us for being late and refused any resolution. Their response made it clear that passenger welfare means nothing to them.
Therefore, I seek:
- Compensation of ₹1,00,000 each (₹2,00,000 total) for the trauma, delay, mistreatment, and emotional distress we suffered
- A formal apology for denying boarding without justification
- Investigation into the handling of this situation
I also formally request the Hon’ble Court to direct Air India and Mumbai Airport authorities to preserve and provide CCTV footage for the following:
1. Prayer hall opposite Gate 45 between 06:45 AM and 07:05 AM
2. Gate 86 from 06:50 AM to 07:10 AM
3. Baggage release area between 07:15 AM to 09:00 AM
Attached are call logs (proving we were called only at 07:03 AM), our train tickets, response of AirIndia, and screenshots of the delay — all vital evidence.
We didn’t waste a single minute. We followed all rules. Yet we were punished.
I humbly request the Consumer Court to take strong action against Air India to ensure accountability and justice.
