swapnil98
New member
- Hotel Name
- IntrCity SmartBus
- Company Name
- Makemytrip
- Website Name
- https://www.makemytrip.com/
- Customer Care Number
- (0124) 4628747
- Loss Amount
- 1500
- Ratings
- Opposite Party Address
- MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India
I was waiting at the designated boarding point mentioned on my ticket well before 9:00 PM. The bus arrived approximately 20 minutes late, but instead of stopping at the designated point, the driver parked nearly 300 metres away near the flyover.
The driver did not call me in advance. He called only after reaching the flyover and asked where I was. I told him I was at the designated boarding point and immediately started running towards the bus. Despite seeing me approaching, he told me on the call that they were leaving, and the bus departed.
I was present and ready to board; I was not a no-show. Leaving a passenger waiting at the designated point and then departing after asking him to come to a different location is unacceptable.
This is also the second consecutive incident involving the same operator, raising serious concerns about the manner in which passengers are being left behind. I request that you verify the GPS, call and ticketing records and investigate the matter.
I demand a full refund and appropriate compensation, failing which I will pursue appropriate consumer and other legal remedies.
Ticket No.: IC283275094116 | PNR: AB98ZMRR | Fare: ₹1,490
Boarding Point: Naka Bypass, Opp. Disha Career Institute, Ayodhya
The driver did not call me in advance. He called only after reaching the flyover and asked where I was. I told him I was at the designated boarding point and immediately started running towards the bus. Despite seeing me approaching, he told me on the call that they were leaving, and the bus departed.
I was present and ready to board; I was not a no-show. Leaving a passenger waiting at the designated point and then departing after asking him to come to a different location is unacceptable.
This is also the second consecutive incident involving the same operator, raising serious concerns about the manner in which passengers are being left behind. I request that you verify the GPS, call and ticketing records and investigate the matter.
I demand a full refund and appropriate compensation, failing which I will pursue appropriate consumer and other legal remedies.
Ticket No.: IC283275094116 | PNR: AB98ZMRR | Fare: ₹1,490
Boarding Point: Naka Bypass, Opp. Disha Career Institute, Ayodhya