Loan COMPAINT REGARDING PF CLEARANCE AND DISURSEMENT - LOAN ACCOUNT NUMBER - HOU/KLN/1218/618620---URGENT

Rahul Garud

New member
Bank Name
PNB HOUSING FINANCE
Customer Care Number
18001208800
Loss Amount
9900
Ratings
1.00 star(s)
Opposite Party Address
PNB HOUSING FINANCE KALYAN BRANCH
Dear Team,
We have transferred Home Loan to PNB Housing finance from DHFL in Jan 2018. Loan amount Of Rs. 607950/-
LOAN ACCOUNT NUMBER - HOU/KLN/1218/618620 from Kalyan Branch.

In this Scenario, We have provided 3 SPDC for Initial PF of Rs 5900/-( Cheque No 874287) , For Legal charges Rs 4000/-( 874288) and remaining was for balance PF. Rs 5900/-( 874289).

Firstly i want clarification about How your team Disbursed the loan without balance PF and Legal charges.

We have visited Kalyan Branch your representative told us we can disbursed the loan on the basis of Mail Approval.

Our Initial PF of rs 5900/-( Cheque No 874287) has been cleared on 26/12/2018 and remaining both are bounced.

After 6 Years charges are deducted from our account. No SMS, not a single call from your end from last 6 years.

After clearance of Initial PF cheque the deposited remaining Two Cheques without Intimation.

I am wondering How can disb the case without Balance PF and Legal charges.

As case was disbursed without balance PF and Legal charges with approval as confirm with your kalyan branch representative, the bouncing charges incurred by us,depositing a cheque without informing to us should be waived with the same approval.

We will not going to pay any single bouncing charges.

Request to you please share the Balance PF and Legal charges approval for our reference.


After that, We visited the branch for reducing the EMI request. but your representative not accept our request they told that we reviewed your account 2-3 months after that we will take your request.

Request to concern team, please look into this matter on Top Priority basis. I want final resolution. I want refund my charges. I want that approval.
I have accepted that i have signed the Sanction letter. But at that time no one from your bank representative is informed me to deposition about balance amount cheque.

After 6 years we visited kalyan branch for reducing ROI at that time they informing us about bouncing till we didn't have any information about our bounces

We are taking follow up from last 2 Months, As we said in trail mail if your team not able to resolve our problem within TAT
Also after bouncing the cheque no one is taken initiative to informed the customer and not any we didn't have any communication from your bank representative also.

PNB Kalyan team did froud with us. Request to you please look into this matter.


Regards,
Dagadu Garud
8600488238
 
Hello @Rahul Garud Ji,

We understand your concerns regarding the processing fees (PF) clearance and loan disbursement by PNB Housing Finance. To address this matter effectively, we recommend the following steps:

  1. Written Complaint: Draft a detailed complaint outlining the issues you've faced, including the disbursement without full PF and legal charges, lack of communication regarding bounced cheques, and the unexpected deduction after six years. Ensure you mention your loan account number and attach relevant documents.
  2. Submit to Grievance Redressal: Send this complaint to PNB Housing Finance's Grievance Redressal Officer. You can find their contact details on the official PNB Housing Finance website. Ensure you send it via registered post or email and retain acknowledgment receipts.
  3. Await Response: Allow a reasonable period (typically 15-30 days) for the institution to respond and resolve the issue.
  4. Escalate if Necessary: If the response is unsatisfactory or not received within the stipulated time, escalate the complaint to the Banking Ombudsman. Details for this process are available on the Reserve Bank of India's website.
  5. Legal Recourse: As a last resort, consider approaching the Consumer Forum for redressal, citing deficiency in service and lack of transparency.
Throughout this process, maintain records of all communications and documents exchanged. This documentation will be crucial if the matter requires escalation.

For any legal assistance, contact us.

Thanks
 
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