shubham_agrawal
New member
- Company Name
- Liberty Vacations International
- Website Name
- https://clubliberty.in/
- Customer Care Number
- 01144765118
- Loss Amount
- 252500
- Ratings
I am writing to bring to your attention several concerns regarding the services provided by Club Liberty, a Delhi-based firm offering holiday packages and hotel reservations.
Background:
We were approached by two representatives from Club Liberty, Garry and Devendra Sharma. They presented the benefits of Club Liberty's membership, extensively comparing it with Club Mahindra. They emphasized that, unlike Club Mahindra—which is limited to its own hotels—Club Liberty boasts a diverse collection of hotels. They showcased their hotel's portfolio and ratings on their laptop, which impressed us due to the variety and quality displayed.
Convinced by their presentation, we purchased a 10-year membership for ₹252500, which included a total of 78 nights' stay. We were informed that an additional ₹10,500 would be required after every six-night booking. We signed the membership form and requested a copy for our records.
Issues Faced:
Booking Difficulties and Subpar Accommodations:
In August and September, we attempted to book a vacation for November. After prolonged email communications, they failed to provide a decent hotel accommodation in Singapore and Seoul,Korea.
The hotel options they shared were barely 3 star and cheaper on booking.com or MMT.
Consistent Lack of Quality Options:
When requesting bookings, Club Liberty consistently offers hotels priced well below the hotel options listed on their website. The alternatives offered always lack quality and, generally have poor ratings on booking platforms.
Questionable Availability of Promised Hotels:
Despite advertising premium hotels like Harbour Grand Kowloon, Club Liberty claims these are unavailable when we attempt to book.
Upon contacting Harbour Grand Kowloon directly, we discovered that they have no partnership with Club Liberty and advised us to book through reputable sites like MMT or Booking.com.
Financial Observations:
Total Payments Made and Expected:
Membership Fee: ₹2,52,500
Purchase Date: 23/08/2025
Discrepancy in Value Received:
The accommodations offered do not align with the value implied by the cost per night based on our investment.
Comparable or better hotels are available at similar or lower prices on standard booking platforms, undermining the purported benefits of the membership.
Conclusion:
Based on these experiences, it appears that Club Liberty is engaging in deceptive practices:
Misrepresentation of Services: Advertising a wide range of quality hotels that are not actually available to members.
Lack of Transparency: Failure to provide a copy of the signed membership agreement.
Unjustified Charges: Imposing additional fees that do not correspond with actual services provided.
Inconsistent Quality: Offering accommodations that do not reflect the investment made through the membership.
I Encourage an investigation into Club Liberty's business practices to ensure they are compliant with consumer protection laws.
Your attention to this matter is greatly appreciated. We are hopeful for a prompt and fair resolution.
Background:
We were approached by two representatives from Club Liberty, Garry and Devendra Sharma. They presented the benefits of Club Liberty's membership, extensively comparing it with Club Mahindra. They emphasized that, unlike Club Mahindra—which is limited to its own hotels—Club Liberty boasts a diverse collection of hotels. They showcased their hotel's portfolio and ratings on their laptop, which impressed us due to the variety and quality displayed.
Convinced by their presentation, we purchased a 10-year membership for ₹252500, which included a total of 78 nights' stay. We were informed that an additional ₹10,500 would be required after every six-night booking. We signed the membership form and requested a copy for our records.
Issues Faced:
Booking Difficulties and Subpar Accommodations:
In August and September, we attempted to book a vacation for November. After prolonged email communications, they failed to provide a decent hotel accommodation in Singapore and Seoul,Korea.
The hotel options they shared were barely 3 star and cheaper on booking.com or MMT.
Consistent Lack of Quality Options:
When requesting bookings, Club Liberty consistently offers hotels priced well below the hotel options listed on their website. The alternatives offered always lack quality and, generally have poor ratings on booking platforms.
Questionable Availability of Promised Hotels:
Despite advertising premium hotels like Harbour Grand Kowloon, Club Liberty claims these are unavailable when we attempt to book.
Upon contacting Harbour Grand Kowloon directly, we discovered that they have no partnership with Club Liberty and advised us to book through reputable sites like MMT or Booking.com.
Financial Observations:
Total Payments Made and Expected:
Membership Fee: ₹2,52,500
Purchase Date: 23/08/2025
Discrepancy in Value Received:
The accommodations offered do not align with the value implied by the cost per night based on our investment.
Comparable or better hotels are available at similar or lower prices on standard booking platforms, undermining the purported benefits of the membership.
Conclusion:
Based on these experiences, it appears that Club Liberty is engaging in deceptive practices:
Misrepresentation of Services: Advertising a wide range of quality hotels that are not actually available to members.
Lack of Transparency: Failure to provide a copy of the signed membership agreement.
Unjustified Charges: Imposing additional fees that do not correspond with actual services provided.
Inconsistent Quality: Offering accommodations that do not reflect the investment made through the membership.
I Encourage an investigation into Club Liberty's business practices to ensure they are compliant with consumer protection laws.
Your attention to this matter is greatly appreciated. We are hopeful for a prompt and fair resolution.
