kaushal vyas
New member
- Seller Name
- just in time rajkot
- Company Name
- casio
- Product Name
- watch
- Customer Care Number
- 9910158235,
- Loss Amount
- 6500
- Ratings
- Opposite Party Address
- casio india co pvt ltd, India HO, a 41, first floor, mohan cooperative ind estate, mathura road, new delhi - 110044, 011-66999200
Subject: Urgent Escalation – Defective Casio Watch Glass & Unjustified Repair Charges
Dear Sir/Madam,
I am writing to express my disappointment regarding the service response I have received for my Casio watch.
- Product Purchased: Casio Watch
- Purchase Date: 06.09.2021
- Purchase Location: Crystal Mall, Rajkot
- Problem Noticed: Glass developing visibility issues (within 8 months of usage under normal conditions)
Timeline of events:
- Initially, I approached the Just in Time showroom at Crystal Mall, who sent the watch to the service station. After nearly a month, they quoted INR 6,500 for repair, without acknowledging it as a product issue.
- Dissatisfied, I took back my watch and directly contacted the Casio service station in Delhi. They asked me to send the watch for inspection, which I did.
- On 19.09.2025, I received a mail again demanding INR 6,500 for repair, with a warning that if not approved within 15 days, the product will be returned unrepaired.
I strongly believe this is a manufacturing defect in the glass and not a result of mishandling. Quoting such a high amount for repair, without taking responsibility for product quality, is extremely unfair and not in line with Casio’s reputation.
My Requests:
- Kindly waive the repair charges and arrange a free repair or replacement with lower value watch
- If that is not possible, please provide a written explanation as to why this issue is not covered under warranty or goodwill support.
I value the Casio brand and trust that you will handle this matter fairly. If unresolved, I will have no choice but to escalate this complaint to Consumer Forum and other relevant authorities.
Looking forward to your urgent and positive response.
mail to the company with ticket id-
[Ticket ID: 186203] RE: ticket id 181839
reference slip no - INC001-0402509398086
I purchased a Casio G-1056 watch on 06.09.2021 from Just in Time, Crystal Mall, Rajkot, at a price of INR 11,000.
For the past 8 months, the watch has developed a glass visibility issue, despite being carefully used.
I would like to raise the following concerns:
The watch is only 4 years old, and such a visibility issue with the glass is highly unexpected from a premium Casio product.
If the solution is to replace the whole case at more than half the cost of the watch, it questions the value of investing in a Casio product. A lower-priced watch of INR 3,000 could have served equally if the glass deteriorates every 4 years.
I am willing to bear repair costs if the fault is from my end. However, I strongly feel that in this case, the problem lies in the glass quality used by the company.
I request you to kindly:
Reconsider the repair policy for this case.
Offer a reasonable solution or goodwill replacement.
Ensure that customers do not feel penalized for trusting Casio’s premium pricing.
