Vaddla Ashok
New member
- Hotel Name
- PSR TRAVELS BALLARY
- Company Name
- GOIBIBO
- Website Name
- GOIBIBO
- Customer Care Number
- 01246280407
- Loss Amount
- 1755
- Ratings
- Opposite Party Address
- PSR TRAVELS BALLARY AND GOIBIBO
I, along with my friend, booked bus tickets through the Goibibo platform to travel from Tirupati to Uravakonda on 26.07.2026. The scheduled departure time was 11:15 PM with PSR Travels (Ballari, Karnataka).
However, the bus arrived approximately 1 hour and 30 minutes late and finally departed around 1:00 AM. The driver and boarding point staff informed us that the delay was due to a bus breakdown. Despite this explanation, the journey was extremely poorly managed. By around 6:30 AM, the bus had covered only about 50 km from Tirupati due to repeated delays and poor handling by the travel operator.
Because of this negligence, I missed an important official meeting, which resulted in my supervisor issuing me a warning letter. I suffered financial loss, mental stress, inconvenience, and damage to my professional reputation. The entire day was wasted because of the irresponsible service provided by PSR Travels.
This level of service is completely unacceptable. I request Goibibo to take strict action against PSR Travels for their negligence and failure to provide the service promised to passengers.
I also request:
I have attached the bus photographs, booking ID, ticket details, and other relevant supporting documents for your reference and verification. Kindly review the enclosed evidence while investigating this complaint and take appropriate action at the earliest.
I expect a prompt resolution of this complaint. Failing a satisfactory response, I will be constrained to escalate the matter before the appropriate consumer grievance authorities.
Booking ID GOBUSANDDD014DCB40
PNR 8BAD5GGE
Yours faithfully,
Vaddla Ashok
However, the bus arrived approximately 1 hour and 30 minutes late and finally departed around 1:00 AM. The driver and boarding point staff informed us that the delay was due to a bus breakdown. Despite this explanation, the journey was extremely poorly managed. By around 6:30 AM, the bus had covered only about 50 km from Tirupati due to repeated delays and poor handling by the travel operator.
Because of this negligence, I missed an important official meeting, which resulted in my supervisor issuing me a warning letter. I suffered financial loss, mental stress, inconvenience, and damage to my professional reputation. The entire day was wasted because of the irresponsible service provided by PSR Travels.
This level of service is completely unacceptable. I request Goibibo to take strict action against PSR Travels for their negligence and failure to provide the service promised to passengers.
I also request:
- A full refund of my ticket fare.
- Suitable compensation for the financial loss, inconvenience, mental agony, and professional consequences caused by this incident.
- Strict action against PSR Travels to ensure that such incidents are not repeated with other passengers.
I have attached the bus photographs, booking ID, ticket details, and other relevant supporting documents for your reference and verification. Kindly review the enclosed evidence while investigating this complaint and take appropriate action at the earliest.
I expect a prompt resolution of this complaint. Failing a satisfactory response, I will be constrained to escalate the matter before the appropriate consumer grievance authorities.
Booking ID GOBUSANDDD014DCB40
PNR 8BAD5GGE
Yours faithfully,
Vaddla Ashok
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