Be10X refund

bindu

New member
Institute Name
Be10X
Customer Care Number
9608337853
Loss Amount
32000
Ratings
1.00 star(s)
Opposite Party Address
6th Floor, DN24, Matrix Tower, Space Number 1003, Salt Lake, Sector 5, Kolkata – 700091
Date: This happened on 2-11-2005. I attended their recorded (although they say its live) session, in which they introduced some AI tools, and then made an environment, which is a trap like.
2) They said only 30 seats available to get the most valuable AI course which has given people 200% raise etc. etc. If you pay with in 1 minute, you will be lucky. As after 30 people have paid, you will have to pay full amount. I am embarrassed, I fell into that trap and paid 4838.
3) As soon as I did that, Sandipan called me when the session was still going on and asked me to setup EMI for 12 months totalling 27000. There was no show of refund policy or anything. I am really gullible. He was is such a hurry, calling me again and again. Even the call quality was poor and my attention was divided between the session and the Sandipan guy calling me so eagerly to set up EMI.

4) But then I realized that course content do not align with my goals and called back immediately with in 2 hours for a refund. I have phone number of associates Mr Shubham Sinha and the main financial guy Mr Sandipan who was not supportive at all and said that I have to attend all the classes and if I don't there is no way to get refund, and I can only ask for refund after I attend the full course). I said it does not make any sense, but he was adamant.
5) In the introductory session itself, I realized that it's not live, as the lady was not answering any of my questions. So, I realized they will play just the recording in disguise of live sessions. I feel cheated. Please help me get the refund. I want to stop the EMI setup from my bank as well
6) the classes are scheduled to start from next 8th November. I have not attended even one class. Hence, I demand full refund
 
Hello @bindu

We have carefully reviewed your complaint against Be10X.

As per your submission, on November 2, 2025, you attended what was advertised as a live session by Be10X, which was actually a pre-recorded session. During the session, you were pressured into paying ₹4,838 immediately under the false urgency of only 30 seats being available. Immediately after, their representative Mr. Sandipan called you repeatedly, even while the session was still ongoing, and rushed you into setting up a 12-month EMI totalling ₹27,000 — with no refund policy disclosed at any point. Within 2 hours of payment, you called back requesting a refund as the course content did not align with your goals and not a single class had been attended. Mr. Sandipan refused, insisting that a refund could only be requested after completing the full course, which is an entirely unreasonable condition. The total amount at risk is ₹32,000 and the classes had not even commenced at the time of your refund request.

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

Be10X Services Private Limited
Mr. Aditya Kachave (Co-Founder & Director)
6th Floor, DN24, Matrix Tower, Space No. 1003, Salt Lake, Sector 5, Kolkata – 700091

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

View Legal Notice Sample:

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.


Thanks
 
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