- Bank Name
- Axis bank
- Customer Care Number
- 18002095577
- Loss Amount
- 67704
- Ratings
- Opposite Party Address
- Axis Bank
Dear Team,
This is to inform you that I, Diana Mary Dsilva, had taken a credit card from Axis Bank around two years ago. I have always made my payments on time; however, in the past 4–5 months, there were some delays from my side. Despite the delay, I ensured that I cleared all my dues and have made a total payment of ₹67,704, including monthly interest charges ranging between ₹3,000 to ₹7,000.
During the delay period, I received several calls from Axis Bank, including from the collections department, where some representatives used inappropriate and harsh language toward me. This situation caused me a great deal of stress and impacted my health, yet I still arranged the funds and ensured that all payments were made to clear my dues completely.
Now, even after settling the entire outstanding amount, I am unable to use my credit card. When I contacted customer care, the representative (Tanya) informed me that I would need to wait for six months before the card can be used again and that I must continue paying ₹5,000 per month after the bill is generated — even without using the card.
After all the efforts I have taken to clear my payments, I feel this outcome is unfair and disappointing. I kindly request your urgent intervention to review my case, reactivate my credit card, and ensure such treatment does not happen to other customers in the future.
Looking forward to your prompt response and resolution.
Warm regards,
Diana Mary Dsilva
This is to inform you that I, Diana Mary Dsilva, had taken a credit card from Axis Bank around two years ago. I have always made my payments on time; however, in the past 4–5 months, there were some delays from my side. Despite the delay, I ensured that I cleared all my dues and have made a total payment of ₹67,704, including monthly interest charges ranging between ₹3,000 to ₹7,000.
During the delay period, I received several calls from Axis Bank, including from the collections department, where some representatives used inappropriate and harsh language toward me. This situation caused me a great deal of stress and impacted my health, yet I still arranged the funds and ensured that all payments were made to clear my dues completely.
Now, even after settling the entire outstanding amount, I am unable to use my credit card. When I contacted customer care, the representative (Tanya) informed me that I would need to wait for six months before the card can be used again and that I must continue paying ₹5,000 per month after the bill is generated — even without using the card.
After all the efforts I have taken to clear my payments, I feel this outcome is unfair and disappointing. I kindly request your urgent intervention to review my case, reactivate my credit card, and ensure such treatment does not happen to other customers in the future.
Looking forward to your prompt response and resolution.
Warm regards,
Diana Mary Dsilva