dhavalcharadva
New member
- Dealer Name
- Haripriya Technologies Private Ltd.
- Company Name
- ASUSTeK Computer Inc
- Product Name
- Asus ZenBook 14(2025) Intel
- Customer Care Number
- 18002090365
- Loss Amount
- 246000
- Ratings
- Opposite Party Address
- ASUS India Pvt. Ltd.
402, Supreme Chambers, 17/18, Shah Industrial Estate,
Veera Desai Road, Andheri (West),
Mumbai, Maharashtra – 400053, India
I have purchased an Asus ZenBook 14 laptop on 10-NOV-2025.
After taking delivery of the laptop on 10-NOV-2025, I have noticed that the touchpad/mouse was defective and requested for service technician to resolve the issue.
As per ASUS policy, for any defect found in a new laptop within 7 days the customer will be provided with a new laptop, which was not provided to me. I made first call within 7 days, and they did not provided DOA.
Going forward, I have sent two times a laptop to service center and around 7 days spent over service center and observations. They always reinstall windows and drivers and returned the laptop and told they did not find issue. I recorded three strong videos as proof and sent them.
I have emailed and communicated to their customer complaint number stating that I am not satisfied with the quality of product provided to me and have requested for the permanent solution.
And now since tow days laptop started to restar automatically and even viewer telling me hardware failure for restart reason so I could now believe that this particular model has issue as few reddit users also reported same thing but I am not seeing any positive things in whole conversations.
Any guidance and help would be appreciated. I lost my precious time and money both in this matter as I am freelancer every hour I lost is money lost to me.
After taking delivery of the laptop on 10-NOV-2025, I have noticed that the touchpad/mouse was defective and requested for service technician to resolve the issue.
As per ASUS policy, for any defect found in a new laptop within 7 days the customer will be provided with a new laptop, which was not provided to me. I made first call within 7 days, and they did not provided DOA.
Going forward, I have sent two times a laptop to service center and around 7 days spent over service center and observations. They always reinstall windows and drivers and returned the laptop and told they did not find issue. I recorded three strong videos as proof and sent them.
I have emailed and communicated to their customer complaint number stating that I am not satisfied with the quality of product provided to me and have requested for the permanent solution.
And now since tow days laptop started to restar automatically and even viewer telling me hardware failure for restart reason so I could now believe that this particular model has issue as few reddit users also reported same thing but I am not seeing any positive things in whole conversations.
Any guidance and help would be appreciated. I lost my precious time and money both in this matter as I am freelancer every hour I lost is money lost to me.