vivekparekh
New member
- Dealer Name
- Apple India Pvt. Ltd.
- Company Name
- Apple
- Product Name
- Macbook Air M2
- Customer Care Number
- 000800100900
- Loss Amount
- 110000
- Ratings
- Opposite Party Address
- Apple India Private Limited
C/O DHL SUPPLY CHAIN INDIA PVT.LTD,
K SQUARE, KURUND, MUMBAI-NASHIKHIGHWAY, BHIWANDI421101
Maharashtra
Hi,
Please find below the time of issues with my newly purchased Apple Macbook Air M2. The warranty is still valid till 7th October, 2025.
Timeline of Issues
8th October 2024 - Purchased the device from Apple’s website for INR 1,10,000. After few days of usage, I noticed the stiff hinge issue and click sound from the body. I looked up on the internet and many users reported this issue with new devices and suggested that the issue will go away with time and usage
24th May 2025 - Submitted the device to the Apple Authorised Service Center due to a dead pixel or white spot issue in the display. I also mentioned that there is stiffness in hinge and click sound is coming from the body but the executive said that it should go away and did not report the issue during device submission
28th May 2025 - Received the device from the Service Center after fixing the display issue. The Service Center replaced the display.
25th June 2025 - Reported to Apple Support for the hinge stiffness and click sound issue again. I was asked to get it repaired. I agreed then but later I changed by mind.
28th June 2025 - Reached out to Apple Support Senior Advisor and I refused to get another repair due to a defect in the device and asked for Replacement/Refund options.
I was asked to share a video recording of the issue as an evidence which I did and the Senior Advisor agreed that the issue should not be there after using the device for this long. I was informed to take the device to an Apple Authorised Service Center and connect again with a Senior Advisor at Apple Support when I am at the Service Center so that Apple Support can connect with the Service Center Exec.
30th June 2025 - Went to the Service centre as suggested, called Apple Support and I was suggested to submit the device for “Observation”. I submitted the device to Apple Authorised Service Center for “Observation” after suggestion from Apple Support Senior Advisor
1st July 2025 - Received the device from Service Center and found that the Service Center performed an Unauthorised Repair on the device on the pretext of “Observation”. But the issue still persists after this repair. Service Center suggested to replace the display part again.
4th July 2025 - Connected with Senior Advisor and shared the findings from the Service Center report. Senior Advisor informed that Service Center’s remark is the final outcome and Apple can only provided the Service Center suggested Repair. I requested for an escalation and to get my device returned as I was frustrated with the issue and the follow-ups but I was informed that the escalation would result in no benefit.
5th July 2025 - Received a call regarding the result of the escalation and was informed that Apple will only provide repair. No replacement or refund would be provided. I requested for all the Case Files on the issue which I received on July 16th, 2025.
30th August 2025 - Submitted the device for repair as per the suggestion from the Service Center.
6th Sept 2025 - Received the device after repair. Service Center executive mentioned that they replaced the display again. Before taking the device back, I noticed the display, when opened or adjusted, was wobbling more than before. I was told that the issue was normal. The Service Center executive mentioned that the hinge stiffness issue has been persistent in many of M2 devices.
7th Sept 2025 - I noticed that the stiffness in the hinge is still quite prominent. The lid wobbles more than before and I have to put a little bit of pressure to close the lid when it comes closer to the base. Also, the lid, at many instances, just opens on a gentle nugde instead of closing back.
After multiple hardware issues, complaints and 3 repairs, I am back to the first issue. I am not at all happy with the Product and the Service. I just want to get rid of this product and get my money back. Kindly advice if I should raise a complaint or should get the device repaired again?
Please find below the time of issues with my newly purchased Apple Macbook Air M2. The warranty is still valid till 7th October, 2025.
Timeline of Issues
8th October 2024 - Purchased the device from Apple’s website for INR 1,10,000. After few days of usage, I noticed the stiff hinge issue and click sound from the body. I looked up on the internet and many users reported this issue with new devices and suggested that the issue will go away with time and usage
24th May 2025 - Submitted the device to the Apple Authorised Service Center due to a dead pixel or white spot issue in the display. I also mentioned that there is stiffness in hinge and click sound is coming from the body but the executive said that it should go away and did not report the issue during device submission
28th May 2025 - Received the device from the Service Center after fixing the display issue. The Service Center replaced the display.
25th June 2025 - Reported to Apple Support for the hinge stiffness and click sound issue again. I was asked to get it repaired. I agreed then but later I changed by mind.
28th June 2025 - Reached out to Apple Support Senior Advisor and I refused to get another repair due to a defect in the device and asked for Replacement/Refund options.
I was asked to share a video recording of the issue as an evidence which I did and the Senior Advisor agreed that the issue should not be there after using the device for this long. I was informed to take the device to an Apple Authorised Service Center and connect again with a Senior Advisor at Apple Support when I am at the Service Center so that Apple Support can connect with the Service Center Exec.
30th June 2025 - Went to the Service centre as suggested, called Apple Support and I was suggested to submit the device for “Observation”. I submitted the device to Apple Authorised Service Center for “Observation” after suggestion from Apple Support Senior Advisor
1st July 2025 - Received the device from Service Center and found that the Service Center performed an Unauthorised Repair on the device on the pretext of “Observation”. But the issue still persists after this repair. Service Center suggested to replace the display part again.
4th July 2025 - Connected with Senior Advisor and shared the findings from the Service Center report. Senior Advisor informed that Service Center’s remark is the final outcome and Apple can only provided the Service Center suggested Repair. I requested for an escalation and to get my device returned as I was frustrated with the issue and the follow-ups but I was informed that the escalation would result in no benefit.
5th July 2025 - Received a call regarding the result of the escalation and was informed that Apple will only provide repair. No replacement or refund would be provided. I requested for all the Case Files on the issue which I received on July 16th, 2025.
30th August 2025 - Submitted the device for repair as per the suggestion from the Service Center.
6th Sept 2025 - Received the device after repair. Service Center executive mentioned that they replaced the display again. Before taking the device back, I noticed the display, when opened or adjusted, was wobbling more than before. I was told that the issue was normal. The Service Center executive mentioned that the hinge stiffness issue has been persistent in many of M2 devices.
7th Sept 2025 - I noticed that the stiffness in the hinge is still quite prominent. The lid wobbles more than before and I have to put a little bit of pressure to close the lid when it comes closer to the base. Also, the lid, at many instances, just opens on a gentle nugde instead of closing back.
After multiple hardware issues, complaints and 3 repairs, I am back to the first issue. I am not at all happy with the Product and the Service. I just want to get rid of this product and get my money back. Kindly advice if I should raise a complaint or should get the device repaired again?