Apollo pharmacy fails to deliver

M

Mohanraj

New member
Seller Name
Apollo
Company Name
Apollo pharmacy
Product Name
P120 paediatric suspension
Website Name
Apollo pharmacy
Customer Care Number
No
Loss Amount
121
Ratings
4.00 star(s)
Opposite Party Address
Apollo pharmacy store 18891-Velachery CVDC,Chennai
Apollo pharmacy store 18891- Velachery CVDC, Chennai fails to deliver my order#319960862 and I have registered a case with customer care for the same with no response [#4000961]. They promise 24/7 delivery. But not true and they dail to deliver. My kid is suffering from fever and ordered medicine as prescribed by doctor, waited for 3 hrs. Still not delivered.
 
Hello @Mohanraj

I'm sorry to hear about the issues you've faced with Apollo Pharmacy's delivery service. Based on your complaint regarding the non-delivery of order #319960862 from the Velachery CVDC store in Chennai, it's concerning that the promised 24/7 delivery service was not fulfilled, especially when timely medication was essential for your child's health.

📝 Summary of Your Complaint​

  • Order Number: 319960862
  • Product: P120 Paediatric Suspension
  • Order Date: May 4, 2025
  • Store: Apollo Pharmacy Store 18891 - Velachery CVDC, Chennai
  • Issue: Despite the 24/7 delivery promise, the medicine was not delivered even after a 3-hour wait, and customer care did not respond to complaint #4000961.

✅ Recommended Actions​


  1. Contact Apollo Pharmacy Customer Support:
    • Phone: 1860 500 0101
    • Email: helpdesk@apollo247.com
    • Provide your order number and complaint ID, and request immediate resolution.
  2. File a Complaint with the National Consumer Helpline (NCH):
    • Visit the NCH website to lodge your complaint.
    • Provide all relevant details and supporting documents.
  3. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Apollo Pharmacy's inadequate response, and your demand for refund.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  4. File a Complaint with the Consumer Forum:

⚖️ Legal Precedents Supporting Your Case​


25 July 2024
Andhra Pradesh - Krishna at Machiliptnam - Apollo Pharmacy Machilipatnam Branch - 5. V/S Oleti Tarun Sai
Consumer Forum directed the Apollo Pharmacy Machilipatnam Branch to refund Rs.3/- (Rupees three only), pay Rs. 3000/- (Three Thousand Only) to the complainant towards compensation for causing deficiency in the services for collecting excess amount than MRP rate mentioned on the product. And grant Rs.500/- (Rupees Five Hundred only) towards cost of the litigation.

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16 September 2022
Orissa - Malkangiri - Apollo Pharmacy V/S Tapan Kumar Beura
The allegations of complainant is that at the time of purchase the prescribed medicines, the salesman in the counter has taken the excess price.
ORDER - The Apollo Pharmacy being jointly and severally liable, are herewith directed to refund the excess price being taken in the pharmacy counter i.e. of Rs. 142.47 and to pay Rs. 50,000/- towards compensation and Rs. 2,000/- towards costs of litigation for causing mental agony and financial loss, to the complainant within 30 days from the from the date of receipt of this order, failing which excess amount of Rs. 142.47 shall carry interest @ 10% p.a. from the date of cause of action.

The Mananger, Apollo Pharmacy, A Unit of Apollo Hospital Enterprise Limited, V/S Tapan Kumar Beura, - Consumer Court Case - 2022-09-16


🔒 Preventive Measures for Future Purchases​

  • Verify Delivery Timelines: Before placing an order, confirm the estimated delivery time, especially for essential medications.

🧾 Sample Email to Apollo Pharmacy Grievance Officer​


Subject: Urgent: Non-Delivery of Essential Medicine – Order #319960862

Dear Sir/Madam,

I am writing to express my deep concern regarding the non-delivery of my order (#319960862) placed on May 4, 2025, for P120 Paediatric Suspension from Apollo Pharmacy Store 18891 – Velachery CVDC, Chennai. Despite the 24/7 delivery promise, the medicine was not delivered even after a 3-hour wait. This delay caused significant distress as the medication was urgently needed for my sick child.

I have already raised a complaint through customer care but not received a satisfactory response.

I request immediate action to resolve this issue and ensure such incidents do not recur.

Sincerely,
Mohanraj
Click to expand...


Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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