swami777
New member
- Seller Name
- Amazon
- Company Name
- Amazon
- Product Name
- Electronic
- Website Name
- Amazon
- Customer Care Number
- 180012009009
- Loss Amount
- 250
- Ratings
- Opposite Party Address
- Amazon online
Dear Amazon Customer Support,
I am writing to raise a serious complaint regarding the unacceptable behavior of your delivery associate, Chandrakant, during the delivery of my order.
The delivery associate refused to deliver my package to my doorstep on the 4th floor. He clearly stated that since there is no lift in the building, I had to come downstairs and collect the package myself. He even said that he would not provide doorstep delivery because there was no lift.
This is completely unacceptable and against the service that Amazon promises its customers. I paid for home delivery, not ground-floor pickup. The absence of a lift is not the customer's responsibility and should not be used as an excuse to deny doorstep delivery.
I have attached a screenshot as evidence. This incident has caused significant inconvenience and is extremely disappointing. I expect Amazon to ensure that delivery associates behave professionally and fulfill their delivery responsibilities instead of refusing service.
I request that Amazon:
1. Investigate this incident immediately.
2. Take strict disciplinary action against the delivery associate, Chandrakant.
3. Ensure that future deliveries are made to my doorstep without any excuses.
4. Confirm the action taken on this complaint.
I have always trusted Amazon for its customer service, and I hope this matter will be handled seriously to prevent such incidents from happening again.
I am writing to raise a serious complaint regarding the unacceptable behavior of your delivery associate, Chandrakant, during the delivery of my order.
The delivery associate refused to deliver my package to my doorstep on the 4th floor. He clearly stated that since there is no lift in the building, I had to come downstairs and collect the package myself. He even said that he would not provide doorstep delivery because there was no lift.
This is completely unacceptable and against the service that Amazon promises its customers. I paid for home delivery, not ground-floor pickup. The absence of a lift is not the customer's responsibility and should not be used as an excuse to deny doorstep delivery.
I have attached a screenshot as evidence. This incident has caused significant inconvenience and is extremely disappointing. I expect Amazon to ensure that delivery associates behave professionally and fulfill their delivery responsibilities instead of refusing service.
I request that Amazon:
1. Investigate this incident immediately.
2. Take strict disciplinary action against the delivery associate, Chandrakant.
3. Ensure that future deliveries are made to my doorstep without any excuses.
4. Confirm the action taken on this complaint.
I have always trusted Amazon for its customer service, and I hope this matter will be handled seriously to prevent such incidents from happening again.
