- Seller Name
- Amazon
- Company Name
- Amazon
- Product Name
- Mokobara backpack
- Website Name
- www.amazon.in
- Customer Care Number
- 1-888-280-4331
- Loss Amount
- 9499
- Ratings
- Opposite Party Address
- 8th floor, Brigade Gateway 26/1 Dr. Rajkumar Road Bangalore Karnataka 560055 India.
Dear Team,
I am writing to formally lodge a complaint regarding my recent order (Order No. 407-0987985-6385910) from Amazon. I had ordered a Mokobara backpack on December 14, 2024, which was delivered on December 16, 2024. However, to my dismay, I received an old, used Lenovo bag instead of the Mokobara backpack.
I immediately contacted Amazon's customer care team and arranged for a return pickup. The incorrect item was picked up on December 17, 2024. Since then, I have been in continuous contact with their customer care team for follow-up. On December 27, 2024, I noticed on the Amazon application and website that the product was marked as lost in transit during the return process. This status remains unchanged on my account, and I have attached a screenshot for your reference.
Despite assurances from Amazon's customer care executive that I would receive a refund by December 31, 2024, I have been informed that no further assistance can be provided as the product received does not match the order. This is precisely the issue I reported initially—I did not receive the product I ordered.
This is not the level of service I expect from Amazon. Initially, their executive asked me to wait until December 31, 2024, but now they are being very rude and have stated that they cannot help anymore. One of the executives even hung up the call on me.
I have all the necessary evidence, including videos and photos, to support my claim. Additionally, I paid for the order using Amazon Pay Later and will not be paying the invoice as I have not received the correct product.
Im unable to upload the opening video of the product.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Gitesh Gawand
I am writing to formally lodge a complaint regarding my recent order (Order No. 407-0987985-6385910) from Amazon. I had ordered a Mokobara backpack on December 14, 2024, which was delivered on December 16, 2024. However, to my dismay, I received an old, used Lenovo bag instead of the Mokobara backpack.
I immediately contacted Amazon's customer care team and arranged for a return pickup. The incorrect item was picked up on December 17, 2024. Since then, I have been in continuous contact with their customer care team for follow-up. On December 27, 2024, I noticed on the Amazon application and website that the product was marked as lost in transit during the return process. This status remains unchanged on my account, and I have attached a screenshot for your reference.
Despite assurances from Amazon's customer care executive that I would receive a refund by December 31, 2024, I have been informed that no further assistance can be provided as the product received does not match the order. This is precisely the issue I reported initially—I did not receive the product I ordered.
This is not the level of service I expect from Amazon. Initially, their executive asked me to wait until December 31, 2024, but now they are being very rude and have stated that they cannot help anymore. One of the executives even hung up the call on me.
I have all the necessary evidence, including videos and photos, to support my claim. Additionally, I paid for the order using Amazon Pay Later and will not be paying the invoice as I have not received the correct product.
Im unable to upload the opening video of the product.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Gitesh Gawand
