- Institute Name
- ALearn India
- Customer Care Number
- 07760169191
- Loss Amount
- 2400
- Ratings
- Opposite Party Address
- SHIVU LAYOUT 23, 1st Main Road, 2nd Cross, Jnanabharati BDA Layout, Mariyapanna Palya, Jnana Ganga Nagar, Bengaluru 560056.
ALearn India’s representative, Alia (who also spells her name as Aalia), contacted me on 10/09/2025 after I submitted a requirement for German classes via UrbanPro. After speaking with her, we set a demo class with their teacher Bhumika for 11/09/2025 from 17-17:30 hrs, which I attended. After the demo class, in less that 15 mins (at 17:43 hrs), Alia called me and started pressurising me to tell her my decision about whether or not I would join the class. She tried calling me again at 18:34 and then called again at 19:16 hrs where she was again forcing me to make a decision, saying that the slots available will go and that she cannot guarantee that I will get any of I don’t make a decision. In the call at 19:16 hrs I told her that I cannot and will not make a decision so soon and I will sleep over it before I decide.
The next morning (12/09/2025) she had a couple of interactions with me again and by around 12:54 hrs I told her I would do the classes as I liked the demo given by German trainer Bhumika. I was also clear about wanting to do no more than 3 x 1 hour classes per week (with extra hours towards the end if needed) and finishing the purchased classes by October end — as I had to potentially give my German Exam end of October or by mid-November (the exact dates for the exam were unknown at the time of me enrolling with ALearn). After this discussion, Alia said I should take a package for 30 hours (with full upfront payment since I was being offered a “discounted price”) which we further discussed and decided on 25 hrs given weekly caps and limited time before my German exam. I was charged Rs. 400 per class which amounted to Rs. 10,000 for 25 classes. After payment, I sent her 2-3 reminders to send me invoice acknowledgement via email and she only sent this to me on 30/09/2025.
I started class on 15/09/2025 and was a regular student. On 08/10/2025 I fell very sick with high fever, body ache and nausea and I wrote to Alearn/Alia and trainer Bhumika about it at 08:39 hrs informing them that I would not be able to attend class that evening (08/10/2024) and the next (09/10/2025) as the doctor advised me complete bed rest because of my illness. It was also around the same time that I learned that I am pregnant. ALearn/Alia and the trainer Bhumika were all always kept in the know of all of this.
On 10/10/2025 I was diagnosed with Dengue and I informed ALearn/Alia and the trainer about the same. During this time, my platelets dropped to an almost fatel level and I had to be emergency admitted into hospital for intensive treatment. All this while, I was both, trying to ensure that I was doing everything to keep myself out of danger and to save my pregnancy.
After I was discharged from hospital and was on my way to recovery, I wrote to ALearn/Alia and my trainer again on 23/10/2025 to inform them that I was out of hospital and on my way to recovery and that I would like to restart my classes the following week. I restarted classes on Mon, 27/10/2025 and was regularly attending classes till 12/11/2025. In the last week, to make up for some of the time lost during my illness, I requested for extra hours of class that week, ending on a total completed 19 hours of classes.
On 06/11/2025 I sent Alia a text message and on 17/11/2025 (after my exam) I sent her an email requesting to speak with her about a refund of my remaining classes. She replied to my email yesterday, 25/11/2025 (after a reminder email on 24/11/2025 about the original email) saying there will be no refunds under any circumstances and that I have acknowledged their policy.
1) ALearn/Alia NEVER at any time before payment (and even uptick 06/11/2025) even mentioned, forget about telling me, about their refund policy or that there would be no refunds under any circumstances.
I did not acknowledge their policy as I was not even aware of it!
The first time there has been any mention of anything related to student, instructor policy was when they sent me the payment acknowledgement on 30/09/2025. When I was being solicited to join classes with ALearn, everything was being sold as professional and flexible.
2) Yesterday, 25/11/2025, was also the first time ALearn mentioned that I need to use the remaining classes within 2 months! The institute seems to be making up policies and rules adhoc on the fly!!!!
ALearn seems to be trying to again coerce me into doing the classes under duress and a limited time — a tactic that has been consistent since they time they were soliciting me for business.
3) I have recently been made aware that ALearn does this with many of their students and that their coercive tactics are often used to pressurise students and defraud them of fees they have paid. The only thing that dissuades them is a promise of doing another additional course with them or the threat of a poor review. Their Google reviews are mostly good because when they settle with a student, they do it in exchange for not putting a bad review.
Honourable Appellate of the Court, I would humbly request you to take cognisance of this fraudulent business where coercion and money making are both the modus operandi and business model of this institute. Many an unaware student has been victim to their tactics and I want to bring this to your notice so that they can be investigated and pulled up for these unfair and intimidating practices.
They do not have any humanity or consideration for me, a pregnant student who was dangerously sick and hospitalised and whose illness they were informed at very step. I can’t even imagine how they must be defrauding other students who fall prey to their tactics.
I would be very grateful if the honourable Consumer Court would take action against ALearn India and provide justice to all past intimidated and defrauded students (including me) and prospective future ones.
Thank you in advance.
Sincerely,
Arlene Chang
The next morning (12/09/2025) she had a couple of interactions with me again and by around 12:54 hrs I told her I would do the classes as I liked the demo given by German trainer Bhumika. I was also clear about wanting to do no more than 3 x 1 hour classes per week (with extra hours towards the end if needed) and finishing the purchased classes by October end — as I had to potentially give my German Exam end of October or by mid-November (the exact dates for the exam were unknown at the time of me enrolling with ALearn). After this discussion, Alia said I should take a package for 30 hours (with full upfront payment since I was being offered a “discounted price”) which we further discussed and decided on 25 hrs given weekly caps and limited time before my German exam. I was charged Rs. 400 per class which amounted to Rs. 10,000 for 25 classes. After payment, I sent her 2-3 reminders to send me invoice acknowledgement via email and she only sent this to me on 30/09/2025.
I started class on 15/09/2025 and was a regular student. On 08/10/2025 I fell very sick with high fever, body ache and nausea and I wrote to Alearn/Alia and trainer Bhumika about it at 08:39 hrs informing them that I would not be able to attend class that evening (08/10/2024) and the next (09/10/2025) as the doctor advised me complete bed rest because of my illness. It was also around the same time that I learned that I am pregnant. ALearn/Alia and the trainer Bhumika were all always kept in the know of all of this.
On 10/10/2025 I was diagnosed with Dengue and I informed ALearn/Alia and the trainer about the same. During this time, my platelets dropped to an almost fatel level and I had to be emergency admitted into hospital for intensive treatment. All this while, I was both, trying to ensure that I was doing everything to keep myself out of danger and to save my pregnancy.
After I was discharged from hospital and was on my way to recovery, I wrote to ALearn/Alia and my trainer again on 23/10/2025 to inform them that I was out of hospital and on my way to recovery and that I would like to restart my classes the following week. I restarted classes on Mon, 27/10/2025 and was regularly attending classes till 12/11/2025. In the last week, to make up for some of the time lost during my illness, I requested for extra hours of class that week, ending on a total completed 19 hours of classes.
On 06/11/2025 I sent Alia a text message and on 17/11/2025 (after my exam) I sent her an email requesting to speak with her about a refund of my remaining classes. She replied to my email yesterday, 25/11/2025 (after a reminder email on 24/11/2025 about the original email) saying there will be no refunds under any circumstances and that I have acknowledged their policy.
1) ALearn/Alia NEVER at any time before payment (and even uptick 06/11/2025) even mentioned, forget about telling me, about their refund policy or that there would be no refunds under any circumstances.
I did not acknowledge their policy as I was not even aware of it!
The first time there has been any mention of anything related to student, instructor policy was when they sent me the payment acknowledgement on 30/09/2025. When I was being solicited to join classes with ALearn, everything was being sold as professional and flexible.
2) Yesterday, 25/11/2025, was also the first time ALearn mentioned that I need to use the remaining classes within 2 months! The institute seems to be making up policies and rules adhoc on the fly!!!!
ALearn seems to be trying to again coerce me into doing the classes under duress and a limited time — a tactic that has been consistent since they time they were soliciting me for business.
3) I have recently been made aware that ALearn does this with many of their students and that their coercive tactics are often used to pressurise students and defraud them of fees they have paid. The only thing that dissuades them is a promise of doing another additional course with them or the threat of a poor review. Their Google reviews are mostly good because when they settle with a student, they do it in exchange for not putting a bad review.
Honourable Appellate of the Court, I would humbly request you to take cognisance of this fraudulent business where coercion and money making are both the modus operandi and business model of this institute. Many an unaware student has been victim to their tactics and I want to bring this to your notice so that they can be investigated and pulled up for these unfair and intimidating practices.
They do not have any humanity or consideration for me, a pregnant student who was dangerously sick and hospitalised and whose illness they were informed at very step. I can’t even imagine how they must be defrauding other students who fall prey to their tactics.
I would be very grateful if the honourable Consumer Court would take action against ALearn India and provide justice to all past intimidated and defrauded students (including me) and prospective future ones.
Thank you in advance.
Sincerely,
Arlene Chang