Uday Kiran
New member
- Dealer Name
- Bharti Airtel Ltd.
- Company Name
- Bharti Airtel Limited (Airtel Broadband Services)
- Customer Care Number
- 121
- Loss Amount
- 1048
- Ratings
- Opposite Party Address
- Bharti Airtel Limited,
Airtel Centre, Plot No. 16,
Udyog Vihar, Phase-IV,
Gurugram – 122015,
Haryana, India
I purchased a 6-month Airtel Broadband plan (40 Mbps) and paid ₹2,945.13 on 18 December 2024, inclusive of GST, as shown in the Airtel Thanks App and payment receipt.
After successful payment, the Airtel system incorrectly generated small bills of ₹56.44 from January 2025 to March 2025, even though the full 6-month plan amount was already paid in advance. These amounts were not clearly explained nor justified in the app.
Due to this system/app billing error, Airtel continued to add late payment charges every month, which kept accumulating without proper notification or service clarification. As a result, by December 2025, the app shows an overdue amount of ₹1,048.10, which is entirely due to Airtel’s internal billing failure and not due to any non-payment from my side.
I contacted Airtel customer care multiple times. They admitted partial error and offered to waive only ₹400, forcing me to pay the remaining ₹600+, which I refused because:
I have attached payment proofs, billing screenshots, and app records in support of my complaint.
After successful payment, the Airtel system incorrectly generated small bills of ₹56.44 from January 2025 to March 2025, even though the full 6-month plan amount was already paid in advance. These amounts were not clearly explained nor justified in the app.
Due to this system/app billing error, Airtel continued to add late payment charges every month, which kept accumulating without proper notification or service clarification. As a result, by December 2025, the app shows an overdue amount of ₹1,048.10, which is entirely due to Airtel’s internal billing failure and not due to any non-payment from my side.
I contacted Airtel customer care multiple times. They admitted partial error and offered to waive only ₹400, forcing me to pay the remaining ₹600+, which I refused because:
- I paid the full plan amount on time
- The error originated from Airtel’s app/system
- I was billed and penalized without a valid cause
- The dues were auto-generated and kept accumulating unfairly
- Deficiency in service
- Unfair billing practice
- Mental harassment
- Violation of consumer rights
Relief Sought:
I respectfully request the Hon’ble Forum to direct Airtel to:- Completely waive the full overdue amount of ₹1,048.10
- Correct my billing records and account status
- Remove all late payment charges caused by system error
- Issue a written confirmation of zero dues
- Provide compensation for harassment and inconvenience
- Ensure no service suspension or credit impact
I have attached payment proofs, billing screenshots, and app records in support of my complaint.
