Advance not returned by the interior designer company Decorpot (SAMIKA DESIGN SOLUTIONS PRIVATE LIMITED)

S

sivaforvj

New member
Dealer Name
SAMIKA DESIGN SOLUTIONS PRIVATE LIMITED
Company Name
Decorpot
Customer Care Number
991086-02000
Loss Amount
82500
Ratings
1.00 star(s)
Opposite Party Address
Flat no 301, Arkaa residency, Prashant Nagar
Nizampet
Hitension Road
Hyderabad, TS- 500080
Hi,

I have approached Decorpot for the interior design for my newly bought property. They quoted me initial quotation of 8.5 lakhs and requested to pay 10% to proceed. I made a Rs 82500/- as advance as online payment on 2nd Feb. Designer visited the site once for the assessment. After one round of discussion due to unforeseen reasons like change in budget projection and property issues, I informed them to hold it on 11th Feb over Watsapp group. On 6th March I told Decorpot to cancel the agreement as I am not going ahead with the project.

Decorpt team has replied and said that there is nothing to be returned as per their policy. And also the deliverables cost them, but nothing has been delivered so far and there is no further response to my emails to clarify.
 

Attachments

  • Advance_payment-receipt_2ndFeb.pdf
    Advance_payment-receipt_2ndFeb.pdf
    13.6 KB · Views: 2
  • Gmail - On hold project update.pdf
    Gmail - On hold project update.pdf
    119.4 KB · Views: 0
  • Update on Project Cancellation_6thMar.png
    Update on Project Cancellation_6thMar.png
    205.1 KB · Views: 1
  • Update on Project Hold-Feb11.png
    Update on Project Hold-Feb11.png
    224 KB · Views: 1
  • Project_Estimate_Page1.png
    Project_Estimate_Page1.png
    95 KB · Views: 1
  • Project_Estimate_Page2.png
    Project_Estimate_Page2.png
    50.5 KB · Views: 1
Hello @sivaforvj

I'm sorry to hear about your difficulties with Decorpot (Samika Design Solutions Private Limited) regarding the non-refund of your advance payment. This issue appears to be a recurring concern among clients, as evidenced by similar complaints online . To address this matter effectively, consider the following steps.
  1. Document All Communications:
    • Maintain a detailed record of all interactions with Decorpot, including emails, messages, and notes from phone conversations.
    • This documentation will be crucial if legal action becomes necessary.
  2. Send a Formal Demand Letter:
    • Draft a letter addressed to Decorpot, clearly stating:
      • The amount of advance paid.
      • The date of payment.
      • The circumstances leading to your request for a refund.
      • A request for the refund to be processed within a specific timeframe (e.g., 15 days).
    • Send this letter via registered post to ensure proof of delivery.
  3. File a Complaint with Consumer Forums:
  4. Seek Legal Counsel:
    • Consult with our legal professional specializing in Consumer Forum case.
    • They can guide you on the feasibility of pursuing the matter in a Consumer Forum and assist in drafting and filing the case.
Thanks
 
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