Activation of Membership card - Shoppers Stop

B

Bhavana Mallapu

New member
Loss Amount
350
Ratings
1.00 star(s)
I have purchased the Membership in store on 31.01.2025 and till date (12.03.2025) I can't avail the benefit of it the card as it is not reflecting in my Mobile App. I have raised the complaint multiple time through email and customer service, but there is no proper response or solution.
 
I'm sorry to hear about the difficulties you're experiencing with activating your Shoppers Stop First Citizen membership card. To address this issue effectively, consider the following steps:

  1. Verify Card Activation Requirements:
    • Ensure that all necessary steps for card activation have been completed. Typically, this involves linking your membership card to your online account.
      api-ssl.shoppersstop.com
  2. Contact Shoppers Stop Customer Care:
    • Phone: Reach out to their customer care at 079-6972 7777 (operational from 8:00 AM to 10:00 PM).

    • Email: Send a detailed email outlining your issue to customercare@shoppersstop.com.
  3. Provide Comprehensive Details:
    • When contacting customer care, include all relevant information such as your membership number, date of purchase, and any previous correspondence. This will assist in expediting the resolution process.
  4. Visit the Store:
    • If feasible, visit the Shoppers Stop store where you purchased the membership. In-person discussions with the store manager or customer service desk may lead to a quicker resolution.

By following these steps and maintaining detailed records of all communications, you can work towards resolving the activation issue with your Shoppers Stop First Citizen membership card. If still not resolved you can file a Consumer Case at your nearest Consumer Forum.

For any legal assistance you can contact us.

Thanks
 
I have purchased the membership in the Store but I haven't received any Physical Membership Card. And the Mobile App is not updated with my Membership with my Registered mobile number.
I have contacted the Customer Support over phone and email regarding this matter.
Even after purchasing the Membership card on 31.01.2025 till date 19.03.2025 I can't avail the benefits of the card.
 
Bhavana Mallapu said:
Even after purchasing the Membership card on 31.01.2025 till date 19.03.2025 I can't avail the benefits of the card.
Click to expand...
We suggest you to file a case against them,

The process is very simple, you need to create an account in E-Jagriti portal.

After the verification, you need to upload 4 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents like Addhar Card, Bills etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

In Consumer Forum, your documentation part should be strong.

If still have a question feel free to contact us again..

Thanks
 
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