ACT Fibernet – Frequent Internet Disconnection for Last 3 Months

[Bharath Kumar]

Company Name

ACT Fibernet

Customer Care Number

9121212121

Loss Amount

50000

Ratings

1.00 star(s)

Opposite Party Address

ACT Fibernet (Atria Convergence Technologies Ltd.)
No. 1, 2nd Floor, Wheeler Road Extension,
Cooke Town, Bengaluru,
Karnataka – 560005, India

ACT Fibernet – Chronic Internet Disruption for 3 Months Severely Affecting Professional Work​

I took a new ACT Fibernet internet connection on 8 October 2025 with a 6-month subscription plan. From the beginning of the service, I have been facing a serious and recurring internet connectivity issue.

The internet consistently disconnects every week from Monday night around 9:00 PM until Wednesday morning approximately 10:00 AM. This issue has been occurring continuously for the past three months.

Despite raising more than 10 complaints with ACT Fibernet customer support and receiving repeated assurances, no permanent solution has been provided. The issue continues to recur weekly, indicating a clear failure in service delivery.

Due to this prolonged and unresolved service disruption, my professional work has been severely affected. As I rely on stable internet connectivity for my job, these frequent outages have caused work disruptions, missed deadlines, and mental stress.

Customer Details:

• ACT Account ID: 101774183745

Issue:

• Chronic and frequent internet disconnection for over 3 months

Details:

• Issue start date: October 2025
• Service Location:
  2-3-512/134/14/A,
  Thrishul Bar and Restaurant Lane,
  Amberpet, Hyderabad – 500013
• Complaint / Ticket Numbers:
  SR10178575434904,
  SR1017849844784,
  SR10178418993184
• Number of times customer support contacted: More than 10 times

Despite multiple follow-ups, technician visits, and escalations, ACT Fibernet has failed to provide reliable and continuous internet service, which is a basic obligation under the service agreement.

Expected Resolution:
I request:

1. Immediate and permanent resolution of the connectivity issue, OR
2. A proportionate refund of the subscription amount for the affected period, along with appropriate compensation for service deficiency, inconvenience, and professional impact caused due to repeated internet outages.



This complaint is being posted for public record and escalation, as my earlier attempts to resolve the issue directly with ACT Fibernet have not resulted in a satisfactory outcome.