ACT Cheated

S

saurabhgoel79

New member
Dealer Name
ACT
Company Name
ACT
Loss Amount
8697
Ratings
1.00 star(s)
ACT charges its customer advance payment of 6 months for installing the internet services. I paid 6 months advanced rental with commitment that they will start internet within next 12 hours. After 12 hours I started calling their sales executive, service engineer, etc. They stopped picking my phones and did not install the internet services. It's been 48 hours now and I requested them to issue refund as they are cheating their customers. My account number is 101743481360
I would like to raise complaint as they are denying full refund to me and asking for 10 days time.
 
It's essential for consumers to go through the appropriate legal channels to address grievances against service providers like ACT Fibernet. Based on the information you provided and the common issues faced by consumers, here are the recommended legal steps:

1. Document All Interactions:
Maintain detailed records of all communications with ACT Fibernet, including:
  • Dates, times, and summaries of phone calls.
  • Copies of emails, messages, and any written correspondence.
  • Receipts, invoices, and any other relevant documents.
2. File a Complaint with ACT Fibernet:
The consumer should first attempt to resolve the issue directly with ACT Fibernet by:
  • Contacting their customer service department to lodge a formal complaint.
  • Requesting a complaint or docket number for reference.
Service providers are mandated to have a two-tier grievance redressal mechanism, including a Complaint Centre and an Appellate Authority. If the issue isn't resolved satisfactorily at the Complaint Centre, it can be escalated to the Appellate Authority.

3. Escalate to the Telecom Regulatory Authority of India (TRAI):
If ACT Fibernet fails to address the complaint within the stipulated time frame, you can escalate the matter to TRAI:
  • Visit the TRAI website to find details on lodging a complaint.
    cms.trai.gov.in
4. Approach the Consumer Forum:
If the grievance remains unresolved, the consumer can file a complaint with the appropriate Consumer Disputes Redressal Commission:

5. Consider Filing a Cyber Crime Complaint:
If you suspects fraudulent activity, especially if:
  • The payment was collected by the agent who is now unresponsive.
  • ACT Fibernet's customer care lacks records of the payment.
Then, you should file a cyber crime complaint:

6. Seek Legal Counsel:

If the issues persist or if they require assistance navigating the legal processes, you can consult with us.

Thanks
 
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