🔴 Flipkart – Misleading Promise Regarding Super Coins! 🔴

venkateshgoli96

venkateshgoli96

New member
Website Name
flipkart.com
Loss Amount
5200
Ratings
3.00 star(s)
Dear Flipkart Support,

On 6th May, I placed an order for the SKYBAGS Stroke 65 - Hardbody Trolley Bag Check-in Suitcase (8 Wheels, 26 Inch) with Order ID: OD434337723979506100. At the time of ordering, it clearly showed that I would receive 100% Super Coins.

However, after the return period ended, I was informed that it was a technical glitch, and the offer would not be honored. The product was delivered on 10th May, and I had contacted customer support multiple times during and after the 10-day return window. Each time, I was assured that the Super Coins would be credited after the return period.

Now I am being told it was a technical issue and no compensation is being provided. I have all necessary proofs and call recordings confirming that I was repeatedly assured of receiving the Super Coins.

Kindly suggest how to proceed:
 
Hello @venkateshgoli96

I'm sorry to hear about your experience with Flipkart's SuperCoins program. Based on your account, it appears that you were promised 100% SuperCoins on a purchase, but after the return period ended, Flipkart informed you that the offer was a technical glitch and did not credit the SuperCoins. This situation has understandably caused frustration.

Steps to Address the Issue​

1. Gather and Preserve Evidence
  • Screenshots: Capture any promotional materials, offer details, and communications regarding the SuperCoins offer.
  • Order Details: Keep records of your order confirmation, payment receipts, and any tracking information.
  • Communication Records: Save all emails, messages, and call logs with Flipkart's customer service.
2. Contact Flipkart's Customer Support
  • In-App Support: Use the Flipkart app's support feature to initiate a conversation with their customer service.
  • Email: Send a detailed email to cs@flipkart.com, including your order ID, the offer details, and the issue faced.
Clearly state that the offer was advertised, and you made the purchase based on that promise. Request the SuperCoins to be credited or appropriate compensation.

3. Escalate the Matter
If the initial response is unsatisfactory:
  • Grievance Officer: Reach out to Flipkart's Grievance Officer. Details are usually available in the app or on their website.
  • Social Media: Sometimes, posting your concern on platforms like Twitter or Facebook can expedite the resolution.
4. File a Complaint with the National Consumer Helpline
  • Online Portal: Visit consumerhelpline.gov.in to register your grievance.
  • Helpline Numbers: Call 1800-11-4000 or 14404 for assistance.
Provide all relevant details, including order ID, offer details, and correspondence with Flipkart.

5. Send a Formal Legal Notice:
  • Draft a legal notice detailing the issue, Flipkart's inadequate response, and your demand for resolution.
  • This can be done through a lawyer or by contacting our team that offer legal notice services.
  • Note: Always send notice via Registered Post only.
6. File a Complaint with the Consumer Forum:

By following these steps, you can seek appropriate redressal for the issues faced with Flipkart's SuperCoins program. If you need assistance drafting communications or require further guidance, feel free to ask.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...
Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
Back
Top