Gayatri Dash
New member
- Bank Name
- Aditya Birla Capital Pvt Ltd
- Customer Care Number
- 9437308214
- Loss Amount
- 14906
- Ratings
- Opposite Party Address
- Aditya Birla Capital Limited,
No 1/78,Sri Thyagi M Palanivelu Rd,Star Avenue,
Victoria Layout,
Near Bank Of Baroda, Victoria Layout,
Bangalore - 560025
BEFORE THE CONSUMER FORUM, BANGALORE
CONSUMER COMPLAINT
Against
Aditya Birla Capital Limited
Complainant:
Gayatri Dash
Kumbhar Sahi, Kanchan Bazaar, Kalpana Dash Lane,
Kalpana Dash Residency,
Dhenkanal - 759001, Odisha
Email: gayatri.guddy99@gmail.com
Mobile: +91 75044 56026
Opposite Party:
Aditya Birla Capital Limited,
No 1/78,Sri Thyagi M Palanivelu Rd,Star Avenue,
Victoria Layout,
Near Bank Of Baroda, Victoria Layout,
Bangalore - 560025
Also at:
Esolve solutions2nd Floor, 1/1, Meredith St, Mission Row Extension, Esplanade,
Chowringhee North, Bow Barracks, Kolkata, West Bengal 700072
info@e-solvesolutions.com
+033-2236 0501
1. Introduction:
I, Gayatri Dash, have been a customer of Aditya Birla Capital Ltd for more than 2 years, holding two personal loans with loan numbers:
The monthly EMI amounts for these loans are as follows:
2. Facts of the Case:
3. Harassment and Abuse Details:
4. Relief Sought:
Date of NEFT Payments:
5 October 2025
To Account:
Merchant Name: Aditya Birla Capital Limited
Account Number. ABFL RA00 00708618
1.
Account Name: GAYATRI DASH Account Type: Savings Account Account Number. **** **** **81 33 Amount: 12,290.00
Transfer Date: 05 Oct 2025 Transaction ID:
NBKFIQBS2DSBZZHI
Note: ABEAOPL000000708618
To Account:
Merchant Name: Aditya Birla Capital Limited
Account Number. ABFL RA00 0070 8618
From Account:
2.
Account Name: GAYATRI DASH
Account Type: Savings Account
Account Number. **** **** **81 33
Amount: 14,906.00
Transfer Date: 05 Oct 2025
Transaction ID:
NBOCP7YNDJ9NYWMR
Note: LDWM09724250413963
Transaction Details:
Attachments:
Date: 25 October 2025
Signature:
Gayatri Dash
CONSUMER COMPLAINT
Against
Aditya Birla Capital Limited
Complainant:
Gayatri Dash
Kumbhar Sahi, Kanchan Bazaar, Kalpana Dash Lane,
Kalpana Dash Residency,
Dhenkanal - 759001, Odisha
Email: gayatri.guddy99@gmail.com
Mobile: +91 75044 56026
Opposite Party:
Aditya Birla Capital Limited,
No 1/78,Sri Thyagi M Palanivelu Rd,Star Avenue,
Victoria Layout,
Near Bank Of Baroda, Victoria Layout,
Bangalore - 560025
Also at:
Esolve solutions2nd Floor, 1/1, Meredith St, Mission Row Extension, Esplanade,
Chowringhee North, Bow Barracks, Kolkata, West Bengal 700072
info@e-solvesolutions.com
+033-2236 0501
COMPLAINT
1. Introduction:
I, Gayatri Dash, have been a customer of Aditya Birla Capital Ltd for more than 2 years, holding two personal loans with loan numbers:
- Loan 1: AWE_A0PL000000708618
- Loan 2: LDW_M09724-250413963
The monthly EMI amounts for these loans are as follows:
- Loan 1: ₹12,290
- Loan 2: ₹14,906
2. Facts of the Case:
- All my EMIs have been paid on time regularly via ECS debit from my salary account on the 5th of every month.
- In October 2025, I changed my salary account and therefore made the October EMI payments through NEFT transfer from my personal savings HDFC Bank account on 5th October 2025, following instructions from the bank representatives.
- The payments were transferred to the virtual bank account numbers shared via email by Aditya Birla Capital Ltd. Email received from :care.digitalfinance@adityabirlacapital.com by Mohsin Shaikh
Account: ABFLRA0000708618
IFSC: HDFC0004989
Email screenshot attached for reference. - After receiving the confirmation email that payment was made, but thereafter nobody could rectify the mistake that they had done on their part and yet suborned to call me a defaulter repeatedly.
- Despite timely payment, on 24th October 2025 around 12:10 PM, collection agents visited my home in Dhenkanal, abused and insulted my family in public, shouted on the road, and used vulgar language insulting my parents.
- Similar verbal abuse continued through multiple phone calls from different numbers over the following days. Attached screenshots for reference.
- I explained to over 20-30 representatives that payment was made on time, but the harassment continued.
- On visiting the Aditya Birla office in Victoria Layout, Bangalore on 24th and 25th October, I was informed that the excess payment was credited to one loan account but was supposed to be adjusted to the second loan account.
- The persistent mental harassment caused severe distress and destroyed the dignity and respect of my family.
3. Harassment and Abuse Details:
- Collection agents involved include:
- Laxmi (Manappuram Finance) +91 70644 01527
- Pratap Behera +91 70641 83581 (known for abusive language and threats) to barge into home to recover money & threatened to life.
- I received numerous harassing calls from various phone numbers (attached screenshots).
- I was threatened in person and over calls by collection agents and their associates.
4. Relief Sought:
- Compensation of ₹10,00,000 (Ten Lakh Rupees) for mental harassment, defamation, and emotional distress caused to me and my family.
- Immediate cessation of all harassment, abuse, and intimidation tactics by Aditya Birla Capital Ltd and their third-party agents.
- Proper allocation of payments to respective loan accounts without penalty or negative impact on my credit report.
- A formal apology for the mental agony and damage caused to my family’s dignity.
Date of NEFT Payments:
5 October 2025
To Account:
Merchant Name: Aditya Birla Capital Limited
Account Number. ABFL RA00 00708618
1.
Account Name: GAYATRI DASH Account Type: Savings Account Account Number. **** **** **81 33 Amount: 12,290.00
Transfer Date: 05 Oct 2025 Transaction ID:
NBKFIQBS2DSBZZHI
Note: ABEAOPL000000708618
To Account:
Merchant Name: Aditya Birla Capital Limited
Account Number. ABFL RA00 0070 8618
From Account:
2.
Account Name: GAYATRI DASH
Account Type: Savings Account
Account Number. **** **** **81 33
Amount: 14,906.00
Transfer Date: 05 Oct 2025
Transaction ID:
NBOCP7YNDJ9NYWMR
Note: LDWM09724250413963
Transaction Details:
- ₹12,290 (Loan 1)
- ₹14,906 (Loan 2)
Attachments:
- NEFT Transaction Receipts
- Email Communication with Bank Representatives
- Screenshots of Harassing Calls
- List of Abusive Collection Agents
Date: 25 October 2025
Signature:
Gayatri Dash
