budget bag packers

I wish to lodge a formal complaint against Budget Bag Packers and its representative, Mr. Viraj Sawant, for deficiency in service, misrepresentation, and the unjustified delay in refunding my payment. I paid ₹24,000 for AC Tatkal train tickets. Instead of providing the service agreed upon, I was...

My tickets were in the package and while coming back they gave us substitute tickets with no name and just a whatsapp message stating the seat number, and the ticket checker asked us to vacate the seat post which we had buy the tickets and pay extra to get a seat so we can sleep in the night...