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Today, I got a call from Myntra saying that they have confirmed with Audio confirmation about the delivery but I didn't even receive a single call from the delivery agent as I shared the call logs. When I asked them to play the logs, they didn't saying it's not in their policy.

I placed an order on Myntra on 20th December for multiple products and most were delivered but one product, a Peter England shirt is shwoing delivered but that is not delivered. I've raised the complaint and escalated the issue multiple times but I receive the same reply saying that we've...