Complaint against mytvs for Car Repair

I am writing to formally address the significant damage that occurred to my vehicle following a service appointment at Ambernath workshop TVS AUTOMOBILE SOLUTIONS PRIVATE LIMITED (myTVS)
.

The original request on 27 April 2025 was solely for the cleaning of the EGR Valve, which was quoted at ₹4,000.

On May 11, 2025, a payment of ₹33,000 was made. However, immediately after the car was washed, it failed to start. According to myTVS Expert Technicial, Dhananjay Sakpal, the subsequent issues—including damage to the ECU and engine—were a direct result of water exposure during the washing process.

This chain of events clearly indicates negligence and improper handling of my vehicle.

I am formally claiming compensation for the following:

1. Damages incurred to my vehicle as a result of your negligence.
2. The full cost of additional repairs required to restore the car to its pre-service condition.
3. Travel expenses accrued over the past six months due to the car being under repair.

I expect a prompt response regarding how
TVS AUTOMOBILE SOLUTIONS PRIVATE LIMITED (myTVS) plan to resolve this matter. Please provide a detailed plan for compensation by TVS AUTOMOBILE SOLUTIONS PRIVATE LIMITED (myTVS) with due

Hello @Raghwendra Kesarwani

Please download the document and follow steps.

1) Enter Password to open (Check WhatsApp).
2) Take Printout of all documents.
3) Notarize the Affidavit.
4) Sign all the documents. (View Video for Reference)


5) Scan all the documents.
6) Upload the documents on E-Jagriti portal.

If any question feel free to contact again.


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Thanks.

Please share proforma again with corrections
Page no 5 : interchange mobile number & email ID
Page no 6 : email ID is wrong please change to customer.help@mytvs.in

Page no 5 : interchange mobile number & email ID : DONE
Page no 6 : email ID is wrong please change to customer.help@mytvs.in : DONE

Please Download the file.
Same password.

Waiting for corrected proforma copy???

Case No is generated [DC/403/CC/88/2025] for the e-Jagriti Reference number [202512231645]. Pl. visit e-jagriti.gov.in

Please let me when I need to submit hard copy to consumer court

Hello @Raghwendra Kesarwani

You will receive a SMS on your registered mobile.

If not received after 1 week, we will guide you the process of manual approval.

Thanks

Your Case No is generated [DC/403/CC/88/2025] for the e-Jagriti Reference number [202512231645]. Pl. visit e-jagriti.gov.in

Tomorrow 13 Feb I will go to dhar consumer court to submit documents. Please confirm again how many copies needed to be submitted

Hello @Raghwendra Kesarwani

Step : 1 - Take Print
Please make 6 sets of the files uploaded on the e-jagriti (Proper Staple Each Set).

1. Index
2. Memo of Parties
3. Events
4. Affidavit
5. Proforma
6. Supporting Document

Step : 2 - Buy 2 Files Covers
Buy 2 (Two) simple Office Files.
NOTE: Don't use whole to tag files



Step : 3 - Take Print
Take Two prints of attached File (Sticker.PDF) and paste it on the file cover.

Step : 4 - Arrange Documents
First File: Arrange 5 sets of files

Second File: Arrange 1 set of file

Step : 5 - Visit Consumer Commission

Step : 6 - Submit File
Show the first file to the office staff, they will submit it and approve the case manually and provide you the next date.

The second file is for your reference.

If still have a question, feel free to call us.
Thanks