purchased a phone from Flipkart and opted for the Merchant EMI option. However, the amount has not been converted into EMI yet.

SUCHITHRASS119

New member
Seller Name
Sane Retails Private Limited , Tax Invoice Ship-from Address: Instakart Services Private Limited, Plot No A1,, Haringhata Industrial Park, District Nadia, West Bengal Pin- 741249, Nadia , WEST BENGAL, India - 741249, IN-WB
Company Name
Flipkart.com
Product Name
iPhone 16 Pro (128gb, Desert Titanium)
Website Name
Flipkart.com
Customer Care Number
044-45614700
Loss Amount
90527
Ratings
5.00 star(s)
Opposite Party Address
Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India CIN : U51109KA2012PTC066107,
SBI Cards and Payment Services Limited Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034 CIN: L65999DL1998PLC093849
purchased a phone from Flipkart and opted for the Merchant EMI option. However, the amount has not been converted into EMI yet. When I approached SBI Cards, they were informed that Flipkart is still waiting to process the EMI conversion.
I called SBI Card Customer Care several times with in the 3 months from purchase they were saying EMI will convert and to wait for the next statement date. Then the new statement shows a fine amount with total due. Now the credit score also affected. I purchased an iPhone 16 Pro (128gb, Desert Titanium) on October 14, 2025 choosing Merchant EMI as payment mode using SBI Simply Click credit card of my husband with Emi duration of 24 months. Still today 13/12/2025 the Emi is not converted. I cannot connect to Flipkart still now they are not providing a proper response. So I would like to complaint against SBI card and Flipkart .
 
And I filed a Grievance in consumerhelpline.gov.in and the Flipkart responds to my compliant says : Hi, Greetings from Flipkart! Order ID: OD435731150139973100. We are sorry for the trouble caused. We certainly understand your concern. We request you to kindly get in touch with bank for EMI related queries. Response: You can visit our Help Centre for quick answers in the future: http://www.flipkart.com/helpcentre Hence, closing the complaint from our end. Your kind understanding and cooperation are appreciated. Thank you.
 

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