Thomson Washing machine (Flipkart)

K

Kiran Ketkar

New member
Seller Name
Flipkart Internet Private Ltd
Company Name
Thomson
Product Name
Washing Machine
Website Name
www.https://www.flipkart.com/
Customer Care Number
044-66904690
Loss Amount
13990
Ratings
1.00 star(s)
Opposite Party Address
Flipkart Internet Pvt Ltd, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Bengaluru - 560103
I purchased a Thomson washing machine in the month of Apr 24. But for last 3 months the machine is not working properly, so I complaint to Flipkart and Thomson customer case. In the last 3 months they changed almost 4 parts of the machine and now say that one more part needs to be replaced.

I asked them to replace the machine or give me my money back, but they are just ignoring me. For last 3 months we are not able to use the machine properly, I have also taken extended warranty from them.

I want to file a complaint against them. Please help me and guide me on how to go ahead in this matter. I want my money back or full replacement of the washing machine.

Regards,

Kiran Ketkar
Baner, Pune
M - 9146278900
 

Attachments

  • Thomson invoice.jpg
    Thomson invoice.jpg
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Unfortunately there is no job sheet given to me, all the correspondence is going on mails and whats up messages (from Jeeves the service provider of Flipkart).
 
Hello @Kiran Ketkar Ji,

Thank you for reaching out. Please note that email communications and WhatsApp chats are considered valid and sufficient proof to file a case in the Consumer Forum. These digital records serve as credible evidence of your interactions with the other party, including agreements, commitments, or unresolved grievances.

Ensure that you retain screenshots, chat transcripts, and email copies as part of your documentation. If you need further assistance in preparing your case, feel free to contact us for guidance.

Thanks
 
Thanks

Now after replacing 3 parts, they are saying that the steel tub is faulty and need to replace, which is not covered under the warranty. They are claiming this after 3-4 months.

Guide me wat to do next.
 
Since the issue persists repeatedly despite attempts to resolve it, it suggests that the problem may be irreparable. In such a situation, we recommend filing a case against the company in the Consumer Forum.

This will allow you to seek an appropriate resolution, including a replacement or refund and compensation for the inconvenience caused. Ensure you collect all relevant documents, such as invoices and communication, to support your case.

If you need assistance in filing the case or preparing the documentation, we are here to help.
 
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