Complaint for Jio Customer Care - Jio Fiber

H

hemant arya

New member
Dealer Name
Jio Care
Company Name
Jio Fibre
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
Jio Fiber-Mumbai
Hi Jio Team,

I am writing this mail to bring into your attention that last 5 days i am facing internet connectivity issue and customer care is closing my ticket without any resolution.

I raised a service request on 9 Sep 2025 for network issue. One engineer named Amit upadhyaay [09753776740- City Center Gwalior MP location] visited at home to check and he found fault in router. Then he said that he will replace router within next 24 hour and asked for happy code to close the ticket. I denied to give happy code without resolution.

He rescheduled next appointment without my permission.
Now this guy Amit is not taking call even after multiple follow-up.
I re-booked appointment for 12 sept 2025 again and no engineer visited till now.
On checking with jio support team i got to know that my issue is resolved and router is replaced. This is what they have updated as resolution.
But actually there is no router replaced , no visit done by amit uphadhyay.

I am struggling with this issue and there is no support provided. If jio team is not able to resolve the issue then please disconnect my connection.
Also please take this mail as an escalation mail.

Email from Jio Team Service Request Number- SR00002N43KP

"Dear Customer,

With reference to Service Request number SR00002N43KP for your JioFixedVoice Number connection having JioFixedVoice Number +917513558587, we have scheduled an appointment with a Jio service engineer at your premises on 14-Sep-2025 between 10:00:00 - 11:00:00.

To track engineer location (available 15 minutes prior to the appointment time) or to Reschedule/Cancel your appointment, click Best Prepaid, Postpaid Plans, WiFi Connection & Mobile Apps | Jio

Thank you,
Team JioFiber
"

Thanks,

Hemant Arya
9920598903
H-41 New Govindpuri
Gwalior M.P
 
  • Call 198 (toll-free Jio complaints) instead of the normal 1800-889-9999 helpline.
  • Ask them to escalate to Level-2 Nodal Officer since tickets are being closed without resolution.
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
Call 198 (toll-free Jio complaints) instead of the normal 06204–697–334 helpline.
Ask them to escalate to Level-2 Nodal Officer since tickets are being closed without resolution.
 
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