Clicktech Retail private Limited is send in defective product and not accept in any types of return, refund, replacement etc.

Vishal51051

Vishal51051

New member
Seller Name
Clicktech retail private limited
Company Name
Amazon private Limited
Product Name
Mantra Mfs L1 110 Biomatric Finger Print Device
Website Name
Amazon.in
Customer Care Number
180012009009
Loss Amount
2630
Ratings
1.00 star(s)
Opposite Party Address
Contact Seller - AJ6SIZC8YQDZX
c/o Amazon Seller Services Private Limited,
26/1, 10th Floor, Brigade World Trade Center,
Dr. Rajkumar Road,
Bangalore - 560055
I am purchased mantra mfs l1 110 Biomatric device in amazon. In and seller is clicktech Retail private Limited.
My order date is 25 September 2025,Deliverd Date is 01.10.2025.
Deliverd Recived Item Is Defective and not Working.
I am placed in replacement request in amazon order section but my replacement or is two times of rejected.
Finally i am conntected to amazon customer care but customer executive is prescribed in go to the kyc finally i am completed to kyc but customer executive is prescribed in rejected your kyc i trying to many times of kyc but rejected and interface is showing in verification completed.
I am sent in email in seller, so please not cancel my order.
So please sir/maim kindly raised my complaint and Imidetly help my concern, quick action against seller and amazon,plz give me justic.
My Amazon order id Details is :- Order placed
25 September 2025
Order number:-
171-9975312-6254720
Deliverd Date Is :-01.10.2025
My Name Is Vishal Agnihotri
Mob. No. Is 7903865850
My email id is :- csc804419@gmail.com
 

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Last edited:
We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.

Process to File a Consumer Complaint Online:​

You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

List Documents Required for Filing the Case:​

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.

How We Can Help:​

We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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